Archive for the ‘Interviews’ Category

Vagina Monlogues producer Beverly Rose is about to become a certified laugh leader

Tuesday, October 10th, 2006

Bev RoseI’m always scanning the “newest members” directory for eye-catching profiles, so when Beverly Rose joined Biznik and created a profile recently, I noticed her right away. Among her many achievements is producing The Vagina Monologues, and she’s currently pursuing a new title: “certified laugh leader.” Turns out she also teaches marketing classes, and she’s hosting a marketing class for Real Estate professionals on Oct. 28 on Whidbey Island. But you’re probably wondering, just what the heck is a certified laugh leader? Let’s find out…

Q: So, who is Beverly Rose? Tell me a bit about where your from, and how you come to be doing what you’re doing now. 

I’m originally from Chicago; moved to California after my daughters entered college, lived there for 20 years and moved to Whidbey 2 years ago.  Who am I?  my gosh, that’s an overwhelming question…since I am always changing…yet always the same.  How I came to be doing what I do?  I follow my instincts and when the voice inside says “do it”…I do, just because I can.

Q: What’s the idea behind themarketingreader.com?

The idea behind themarketingreader is twofold..(1).I love to research on the internet, so it’s my “excuse” for researching materials for the site and (2) it’s one of my marketing tools for my promotional products business.  If you go to themarketingreader.com, you will see that visitors can go directly to a place where they can shop for promotional products which they would purchase from me.  Marketing folks are my target audience.
 
Q: You also produce the Vagina Monologues. Tell me about your involvement with VDAY and The Vagina Monologues. Is that currently an ongoing production? Where? 

The Vagina Monologues…now there’s a long story in and of itself.  Once a year Eve Ensler, who wrote and performed the play, donates the script for a one-time-only event worldwide which raises funds to stop violence against women and girls.  I produced the event for 3 years in Ojai,Ca where I lived until moving to Whidbey Island.  In 2007 I am going to direct the performance as well as produce it here on Whidbey.  In 8 years, VDAY has raised $30 million toward the end to violence and Eve’s monologues are as a direct result of interviews with women in violent situations.  The 2007 theme is “Reclaiming Peace” and the money will go towards organizations for women in conflict zones.  Locally the money will go to CADA, a WI organization called Citizens Against Domestic Abuse. 
 
If you really want to know more, go to www.vday.org.
 
Q: What type of business is Beverly Rose Promotional Products? And what other services do you currently offer? 

Promotional products were formerly known as advertising specialties…putting your advertisement on things like pens, shirts, magnets, caps, and a few thousand other items…and then giving them away.  That’s why I call myself the Giveaway Grandma.  My own business card is a pen that has all my contact information on it.  I love the business because it’s a happy, useful business. I don’t deal with people’s health or money challenges…just their marketing challenges.

Again, if you go to themarketingreader.com and click on the Store, you’ll have a chance to “go shopping” yourself.  As an addendum to what else I offer…I love delivering workshops, so I created Marketing@Lo/No Cost for Small Businesses, Consultants and Real Estate Professionals. And, finally, I’m a really insightful marketing consultant.
 
Q: OK, (all the other questions were really just leading up to this one): you are about to become a Certified Laugh Leader! What is that, and the World Laughter Tour? 

I’ll know more after I complete the training. Meanwhile, here are the objectives of the training I’ll be in next week in Arizona:

Participants will be able to:

  • Discuss the history of therapeutic laughter and various therapeutic  models and programs.
  • Describe the physiology of laughter.
  • Define the terminology, fundamental concepts, and principles of therapeutic laughter.
  • Differentiate laughter versus humor.
  • Discuss each part of a laughter club session.
  • Demonstrate components of a laughter club session.
  • Identify the populations who may benefit from therapeutic laughter.
  • Explain the contraindications for laughter club participation.
  • Differentiate healthy laughter versus that associated with pathology.
  • Describe the concepts of “sensible living”.
  • Answer frequently asked questions about therapeutic laughter and laughter clubs.
  • Describe the roles & responsibilities of a Laughter Leader.
  • Explain 5 ways that the therapeutic activity of Laughter Clubs differs from humor therapy and other laughter-filled activities.
  • Describe five aims of World Laughter Tour.
  • Beverly’s website is www.themarketingreader.com

Glennette Clark’s LazySmart approach to business

Thursday, September 14th, 2006

Glennette ClarkI’ve always been a big fan of working smarter rather than working harder. I mean, it sounds so much better than just admitting I’m lazy! But Glennette Clark, who will be hosting Biznik’s first-ever event on the East Cost later this month in Washington, DC, has an even better way to sum up her approach to business: LazySmart. It’s the name she gave to her own business, LazySmart Designs. I interviewed Glennette recently, in particular to introduce those of you in the DC area to her in advance of the upcoming Biznik Happy Hour in Washington, DC (which I sincerely hope you can all attend). Chris Haddad also interviewed her for episode 5 of the Biznik Indie Business Podcast, which will be released Monday. So, let’s find out more about her…

Q: How’d you find out about Biznik, and how did you decide to host an event in DC?

I belong to a lot of different listservs and one day I saw a post about Biznik. It looked pretty interesting so, I decided to check it out. I liked the fact that it is all about “radical self-promotion.” That was the thing that really caught my eye.

Q: Do you know many of the other Biznik members in the DC area?

Not in person. A lot of the members in the DC area I know by name and we exchange information about new business ideas quite often. However, I am looking forward to putting a face with the names that I see almost every day.

Q: Tell me a bit about your business, LazySmart Designs.

LazySmart Designs is a full-service web strategy, marketing, and design firm. We teach people how to make money with their web sites. LazySmart Designs is almost 4 years old and we have a wide range of clients from small business owners to associations.

Our services include Internet strategy planning, web site design and development, marketing, branding, and graphic design.

Q: How did you come to put the words Lazy and Smart together in creating your business name? 

About 8 years ago, I attended a web design conference in NYC. Bran Ferren, former Disney Imagineer, was speaking about the four types of people you could have in your organization. They are the busy-dumb, lazy-dumb, busy-smart, and lazy-smart. Of course, no one wants a lazy-dumb person because they would get no work done. You wouldn’t want a busy-dumb person because they would be busy doing the wrong things. You may want some busy-smart people because they are the worker-bees. They always get the job done-themselves. However, the lazy-smart person is who you want in charge. Because they are smart, they are constantly coming up with new ideas and projects, but, because they are lazy, they know how to delegate to get projects done.

Sometimes, we get so hell-bent on starting and finishing a project, that we don’t take the time to think it through and plan what needs to be done and the tasks that should get delegated to someone else. Entrepreneurs are famous for this. They try to do everything themselves. Sometimes it’s budgetary constraints, but, other times is just a matter of keeping control. However, what we (I am guilty of this as well) fail to realize is that it always costs us more to do it ourselves and oftentimes, the results are lackluster at best. It costs us more in lost time, maybe not hard dollars. We can always make more money, but, we can never make more time.

My company, LazySmart Designs, creates ecommerce and web design strategies for our clients, however, I am not a designer. I am a creative. I feel that designer is too limiting for what I love to do. I love to solve problems creatively. Sometimes it involves design, sometimes it just involves looking at your business differently. I just love to be creative.

Q: You have a quote in your sig line: ”Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure.” I find that is true of so many things in life, but particularly in business. A lot of us have a basic fear of success. Where do you think that comes from and how do you overcome it?

From very early in life, we are always taught not to brag about the things that we do well. So, we learn to be modest. Then, when someone else comes along that is “not-so-modest” we consider them to be arrogant and self-centered so we try to be the opposite of that. So, we get caught in this balancing act of being our best, being successful, and staying modest. There are not too many role models out there for us to look up to. The closest person to fitting that mold would be Oprah. She is “living her best life.”

Overcoming the fear of success and feeling your power is a process. You don’t just wake up one day and say, “I am powerful beyond measure.” It’s a process, that starts with first acknowledging yourself for just being who you are and  recognizing and appreciating your unique talents. You have to build your confidence and it doesn’t happen overnight.

The next thing is to realize that there are people out there that need your talents. Whether you work for yourself or someone else, there is someone that needs you and can benefit from your talent. I am still a work in progress.

I use this philosophy with my clients when working with them to create their presence on the web. I let them know that every potential customer is not a match for them and that they should focus on what they want to offer to clients, rather than have clients dictate to them what they should offer. In the end, the client is never satisfied and you end up miserable.

Q: Tell me a bit about the venue you’ve chosen for your event, Le Pigalle, and what Biznik members in the DC area can expect to experience at your event.

Le Pigalle is one of my favorite places to eat, drink, and socialize. I have been a patron since it opened earlier this year. I love the atmosphere and the food is great. The staff is friendly and accommodating.

Biznik members can expect to have a great time in a fun atmosphere. My favorite bartender will be on working that night and he is a true mixologist. Just ask for Martin and say, “surprise me.”

Glennette’s website is www.lazysmart.com.

Darrell Kirk: If people are laughing at you, then you are doing something correct

Monday, September 4th, 2006

Darrell KirkAs you know, I’m a big fan of businesses that set out to fill a niche with passion, creativity and style. Darrell Kirk, who recently became a supporting member of Biznik, is the publisher of Coffee News Seattle, a newspaper that certainly fits this description: it’s distributed only in coffee shops and restaurants, only in specific Seattle neighborhoods, and only carries fun news. I interviewed him to find out more about his business, and and the importance of finding a niche and filling it.

Q: Tell me how Coffee News got started and your involvement with it.

Coffee News was started back in 1988 in Canada in a small town in Manatoba. I saw a copy of it about 3 years ago while on a fishing trip with my dad and immediately thought that this would be a great paper for Seattle with all its little neighborhoods. We’ve been publishing in Seattle now for a little over 2 years and my prediction was correct - our readers and advertisers love it.

Q: What are some local cafes and restaurants where it’s available?

At this time Coffee News has three editions: Ballard, Loyal Heights, Sunset Hill, Shilshole Bay edition; Greenwood, Phinney Ridge, Crown Hill Edition; and the Queen Anne Edition which covers both upper and lower Queen Anne. We will begin publishing a West Seattle Edition in November and then a Bainbridge Island edition in early 2007. In these neighborhoods you can find Coffee News in over 95 percent of coffee shops and restaurants. Coffee News has a high acceptance rate at coffee shops and restaurants as they are not allowed to advertise with us. At first they don’t understand this as they host our publication, but soon they realize that they don’t have to worry about their patrons reading about their competition in their very own establishment. We do list all the locations that carry Coffee News on the back of each paper.

Q: What sort of businesses could benefit from advertising in CN? How much does it cost?

Service industries do very well in Coffee News. Categories like Real Estate and Mortgage Brokerage are very hot in all editions and we have a wait list of 4 - 5 people per edition. Looking at the ads in an edition of Coffee News you will find: Insurance agents, Martial Arts instructors, Dentists, Automotive Repair, Law Offices, Off Site Secretarial Services, Pet Food Stores, etc. In my opinion, Coffee News is the best choice of advertising for small to medium size business as we are very affordable, only $34.95 per week for a 2″ x 3″ display ad. The advertising is also very fair for all advertisers as we only allow one size ad. The ads are also rotated each week so everyone has a chance at being on the front, or back where the horoscope section is. We also hide the “Coffee News Man” in someone’s ad every week. Our readers scan through the ads every week to try to find him so that they can enter our monthly contest to win $100.00!

Q: You used to be a photojournalist? Tell me a brief overview of your experience with that, and why you got out of it.

I worked as a photojournalist for General R.R. Porter while serving in the United States Marine Corps in Okinawa Japan. I worked directly for the General for over 3 years and we traveled extensivly throughout Asia on our mission with the 3rd Force Service Support Group (3rd FSSG). To this day, I’m the only photographer in the Marines that ever worked directly for a general as a photographer. I left the Marines and spent 6 months in China and Tibet photographing the beautiful people there and then headed to Seattle to pursue a degree in photojournalism culminating in a BA of sociology at the University of Washington. My work has appeared in American Photo, Perterson’s Photographic, The Journal of Gastronomy, International Examiner, Ray’s Boathouse, The Pacific Stars and Stipes, and Okinawa Today Magazine.

Almost as soon as my photojournalism career started, it ended when I was approached by an ex employee of Roffe Apparel in Seattle. He asked if I would like to run an apparel company he was starting. He made me President of the company and a few months later orders were rolling in from Lands End, The Orvis Company, Inc. and from all over Japan.

Q: That’s quite a switch. What was the name of the company, and how long did you run it? And if you could give one piece of advice to indie business people learned from your experience there, what would it be?

I was president of Kitzbuhel for a little over 2 years. I marketed extensively in Japan and in the process got an offer to start a Japanese-owned apparel company in America called The Outdoor Fitters.

I have a couple of words of advice for all indie businesses: do what you love, and follow your passion, but at the same try to create a niche market. Don’t compete with an existing product, try to create something new, something that’s never been tried before. Business is tough no matter what so go for the gold. If people are laughing at you, then you are doing something correct.

Whatever you do, be sure to market yourself and your product religiously, create a name brand–advertise, network, and do lots of guerilla marketing if you are on a budget. Learn about trends, money, financing, marketing, and most of all bugeting, have a budget-learn to manage your finances now as a small business, then when the money starts rolling in you will know what to do with it and make it work for you and your company.

Q: Are you still into photography?

Photography is still my true love. In October I hope to gain access to the “AIDS Villages” of Henan Province China to document the tragic outbreak of AIDS there where more than 60 percent of the people of some towns are HIV positive.

Q: Wow. Sounds like quite a story. Is gaining access difficult? And if you do go, will you be shooting for a particular publication or freelancing it, or something else entirely?

Yes, gaining access will be extreemly difficult, especially with the Olympics coming to Beijing in 2008-the government is keen on keeping this story under wraps for now. As the world knows, China is on the road to massive economic development and investment; the scale of AIDS in Henan Province and many other parts of China may proove to be one of the biggest hurdles China faces in its quest for economic reform. For this reason, strict measures are being taken to keep reporters out of the many “AIDS Villages” within Henan Province. The people want to tell their story, so I’m contacting local AIDS activist groups there that may be able to connect me to these communites.

I’m shooting this assignment on spec, and hope the photos can be used to educate others around the world to the plight of the people of Henan Province. Experts estimate that anywhere from 150,000 to one million people in Henan have HIV. The scale of relief needed for so many people affected is beyond precident.

Darrell’s website is www.coffeenewsseattle.com.

Frank Forencich: Play as if your life depends on it

Tuesday, August 29th, 2006

Biznik member Frank Forencich is a Stanford-trained biologist and author of several books about exercise. I met Frank at a Biznik happy hour event a few weeks ago, and learned that he’s planning a book release party on Sept. 16 in Seattle for his most recent book, “Exuberant Animal.” I asked Frank a few questions recently to learn more about his “primal, practical and playful” approach to staying fit.

Exuberant Animal

Q: Tell me a bit yourself and your background.

I’ve spent over 25 years studying the body and teaching movement classes. I’ve trained intensively in karate, aikido, functional fitness and massage. But what really brought this all together was my experience studying human evolution in college. I realized that the human body has a very real and important history that we can take into account as we struggle to live in the modern world. Every detail of our anatomy and physiology has been sculpted by 6 million years of evolution, most of it as hunters and gatherers in the mosaic grasslands of East Africa.

Q: Your profile photo shows you in what looks like a tribal setting someplace far away from Seattle. What are you doing there?

That photo is from a trip I made to the Kalahari desert in Botswana, southern Africa. I went there to see the last of the authentic ancestral lifestyle and to draw some conclusions about what it means for modern people. I’ve also visited a tribe of bushmen in Tanzania, East Africa. Seeing primal peoples in their natural setting is a powerful experience. The contrast between ancestral living and modernity becomes particularly stark.

Q: What is GoAnimal?

GoAnimal is a health and training philosophy I’ve developed over the last 10 years. The method is primal, practical and playful. By emphasizing human evolution, functional fitness and pleasure, I give my students and readers a path to sustainable success. GoAnimal movement classes are play-based, with lots of fitness games, team-building, core conditioning, locomotion and general exuberance. The experience is both fun and functional. I described the GoAnimal method in my first book, Play as if Your Life Depends on It.

Q: What is it about play that is so interesting to you?

Play is often trivialized in our workaholic culture, but it’s actually essential to our lives as mammals and primates. Depending on how we calculate it, play may be as much as 100 million years old. We learn through play and we stay healthy through play. Unfortunately, our obsessive work habits have come to dominate even the world of physical movement - in today’s world we work all day and then do work-outs in the evenings. In the process, we’ve exchanged our passion, joy and exuberance for a sense of labor and obligation. It’s no surprise that so many people hate to move their bodies; we’ve engineered the pleasure out of the process. Play offers a great alternative.

Q: What’s happening at your book release party on Sept. 16th?

The new book is called “Exuberant Animal.” I’ve been working on it for almost 4 years and now it’s ready for release into the wild. The party will showcase the book, of course, but there will be plenty of time for recreation, drumming and dancing. I’ll also do a short demonstration of some GoAnimal games. Naturally, the spirit will be exuberant. Bring a drum, shakers or other percussion instruments. Drum circle facilitators will be on hand to keep us in rhythm.

Details: Saturday, September 16
7:00 pm to 1 am.
Alki room, Seattle Center
http://www.exuberantanimal.com/party.htm

The event is free, but you’re encouraged to buy a book.
Wine and beer are extra.

Frank’s other websites:
www.exuberantanimal.com
www.goanimal.com
slowfitness.com

Lucas Ames: Do one thing and do it well

Friday, August 18th, 2006

Are entrepreneurs born or raised? The answer, in this case, lies somewhere in … Washington DC. Which is where member Lucas Ames is part of an organization that teaches entrepreneurship to young people from low-income communities. Lucas also runs an online bookselling business and blogs on the subject regularly (and currently holds the #6 position in Biznik’s Top Member Sites). I interviewed him recently to find out what can prevent low-income individuals from successfully launching a business idea, and what he’s doing to change that.

Q: Tell me a bit about NFTE and what you do there.

Through entrepreneurship education, NFTE, which is also referred to as Network for Teaching Entrepreneurship, helps young people from low-income communities build skills and unlock their entrepreneurial creativity. Since 1987, NFTE has reached over 120,000 young people, trained more than 3,700 Certified Entrepreneurship Teachers, and continually improved its innovative entrepreneurship curriculum.

I work in the Greater Washington Program office. My primary responsibility is to recruit new teachers into the program and work with the first year teachers. I recently began working more with our alumni, offering business mentoring, entrepreneurship workshops, scholarshop opportunities, and more.

Q: Are you an entrepreneur yourself?

I have been working in the online bookselling business for over ten years. Currently, we are editing the Bookselling Online Blog, running a wholesale distribution of academic books for resale, and continuing to sell new/used books on large websites, like Amazon. I really want to continue to support the independent online bookselling community and we are excited to launch a new venture at the end of this month to expand on our current offerings.

Q: What do you see as the biggest challenge in preventing low-income individuals from successfully launching a business idea?

It is all about awareness. Many students, quite frankly, are not aware that they are “allowed” to start a business. At one point a NFTE staff member polled a class as to what type of government they lived in - 80% said a communist government. Most believe(d) that they could not play an active role in the market economy and could only be acted upon by the socioeconomic system in place.

Giving students the awareness and ability to create a business is like flipping a switch, offering many students from low income communities their first taste of direct agency in their own lives. Once this switch is flipped, we have found that students from low-income communities are actually well-prepared to succeed as entrepreneurs. Many of their life experiences fit well into the experience of starting and building your own business.

Q: What one piece of advice would you give to someone just starting a business?

One piece of advise, that I wish I could take myself: Do one thing and do it well. Entrepreneurs never stop seeing opportunity, but this type serial entrepreneurship can be debilitating if you are doing many things just ok, but nothing excellent.

Q: How’d you hear about Biznik, and do you think this group can be useful to someone starting a business in Washington, DC?

I learned about Biznik from Lifehacker back in early March. Networking is extremely important to all entrepreneurs, but especially in Washington, DC. I think Biznik provides an immensely efficient way for entrepreneurs to build their network.

Cassandra Lanning: “I like to be different even from the people who are being different”

Friday, August 11th, 2006

Cassandra LanningAs Biznik continues to grow, I’ve been asking myself the question, “What is it about someone that makes them quintessentially Biznik?” And as I was browsing through the new member profiles on Monday, I found an answer: Cassandra Lanning. She’s one of the founding members of Seattle’s Urban Craft Uprising, and the manager and director of vendor relations for Seattle’s monthly indie craft show, I Heart Rummage. But wait, it gets even better. She’s also a member of the newly formed Seattle Craft Mafia (”we have glue guns…they’re loaded and we know how to use them…”). She also runs The Bathery, one-woman bath and beauty business “trying to create a sense of mystery and intrigue in a world of predictable, unoriginal bath products.”

Wow. Do you see a pattern here? Here’s what I think: Biznik is for people who are as unapologetically themselves in businesses as they are in the rest of their lives. It’s for people who are as passionate about what they do for a living as they are about what they do on the weekend. For people who don’t take themselves too seriously, who aren’t afraid to challenge the status quo, and who are tireless in pursuing their vision. Well, maybe they get tired sometimes. But they keep going anyway. And I get the feeling that Cassandra is one of those people. Let’s find out…

Q: I think we share a passion for the word “indie” as it applies to business. Tell me a bit about what it means to you in terms of your passion for indie crafts.

To me indie means more than just the latest in urban trendiness. Indie is individual expression, innovation, uniqueness. Personally, I don’t embrace what’s hip at the moment but I still consider myself indie because I am unique, I am original, no one else does what I do. Indie is a vast definition that can embrace a whole spectrum of people, of arts, of anything. Being indie means not having to be nailed down to what’s “considered” indie. I like to be different even from the people who are being different. ummm, isn’t that called a trouble maker?

Q: What is Urban Craft Uprising, and how are you involved with that?

Urban Craft Uprising is Seattle’s annual indie craft revolution! In our second year, we are gathering the most indie crafters under one roof that Seattle has ever seen! I am the Director of Vendor Relations with UCU. I coordinate all the vendors, help with creating the floorplan for the show, assign spaces and field all vendor questions, enquiries, and concerns. And I can sell my peeps like a mo`fo!

Q: and you could probably guess my next question: tell me about the Seattle Craft Mafia. Can you be part of the Uprising and the Mafia at the same time? Or does the Mafia mercilessly hunt down anyone not completely loyal to them?

That’s top secret information. If I told you, I’d have to kill you.

Q: How long have you been an indie business person? Tell me a bit about your background…

I started my indie soap business in 2005 after a very unsuccessful stab at doing “suburban” craft shows. Somehow my “goth” soaps got placed next to the lady who’s soaps were wrapped in Bible verses. Aaackk!!! So, very quickly I discovered IHR and started selling with them. Of late my soap business has been put on the back burner as my involvement with my groups has increased, but it’s not dead yet! I LOVE making soap and bath products, especiallyones that are very unique and unusual. I’ve created a very specialized niche for myself, so I’m still looking for my target audience. Middle-aged Goths with money to spend on frivolously beautiful bath products? Where are you?

Q: and finally, what one piece of business advice from your experience would you like to share with indie business people?

Two things: 1. Don’t be afraid to get out there and start a business, or market yourself. I can’t believe the feeling of freedom I discovered when I was forced into business for myself. Suddenly it was like the world had opened up for me. Sometimes you need a kick in the ass, but hey, kick yourself in the ass and just get out there and do it. The doors will start opening and you won’t regret it! 2. Don’t give up or get discouraged. As a friend of mine said to me, “Don’t let the buzzards get you down!” Just because things don’t seem great, don’t lose hope. Just keep at it, things will always get better. Oh, and don’t forget to get your business license.

Words to live by:
Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, chocolate in one hand, red wine in the other, body thoroughly used up, totally worn out and screaming “WOO-HOO!!! What a ride!!!!!!”

Proprietor, The Bathery
Electrologist, The Bathery Electrolysis
www.thebathery.com

Director of Vendor Relations,
Urban Craft Uprising
www.urbancraftuprising.com

IHR
www.iheartrummage.com

Hannah Albert, ND, on the Art of Medicine

Friday, July 21st, 2006

Hannah Albert, NDWhat makes someone an “artist”? Many agree that art is something that evokes an emotional response from the beholder. An artist is therefore someone who creates the object, sound, environment or experience. Hannah Albert was a visual artist before she discovered medicine and applies the principles of creating beauty to her practice as a Naturopathic physician. In way, the human body has become another one of her media. Hannah shares her story…

Q: How did you become interested in natural medicine?

While I was first in art school back in the early 80’s, I attended a
course in Alexander Technique, a practice used by theatre people to
help initiate authentic movement. The teacher was studying to be a
chiropractor and I became a patient of his. It was the first
introduction I had to the idea of being proactively health-conscious.
That was the seed…

Over the years of making and teaching art, I considered studying
various forms of bodywork, nutrition, and even psychology. When I was
about 28, a friend told me about Naturopathic medicine, which
incorporated all of the above and much more. It struck me as a
beautiful blending of “hard science” and energy-based, quantum
mechanic, non-dualistic approaches for creating wellness.

Without really knowing what I was getting into, I signed up for a
bunch of pre-med classes, beginning with algebra! There was a lot of
frustration as I learned how to use the left side of my brain….but
it all eventually started to make sense as I got to the last third of
each class. I was accepted to the National College of Natural Medicine
in Portland, fairly oblivious about what I was about to embark upon.
I’m an Aries, so I usually jump first, experience some shock, and then
figure out where I’m going. It was a good thing I didn’t know how much
work it was going to involve…I was still a bohemian artist chick
dancing to my own drummer, as it were. All those years of being a
visual artist did eventually pay off, when it came time to actually
work in a clinical setting. Now I can genuinely call what I do “the
art of medicine.”

Q: You’re a survivor of breast cancer. What was that experience like, and how
has it affected your practice?

Having cancer is an opportunity to get real with yourself. It’s the
worst-case scenario most people fear, and when it happens to you at 39
it’s not exactly party conversation material. It was very, very
difficult to have to make the choice to do surgery, chemotherapy, and
radiation, given my Naturopathic training and beliefs. In the end I
received both conventional and “alternative” treatment. Ultimately
what I chose was based on what made me feel most at peace, which is a
hard thing to understand given the choices I was given. Interestingly,
some people who had never dealt with cancer berated me for the choices
I made, or advised me, as if they were my doctor! Cancer really brings
up everyone’s shit. The best advice I can give anyone wondering what
to do for someone with cancer is, show up with food. Do the dishes.
Listen. Ask what is needed.

Having cancer changed my practice in many ways: I realized that none
of us have the answer, and I lost some arrogance I had about
“alternative” medicine being superior. The truth is, what I personally
resonate with is naturopathy, homeopathy, and mindbody medicine–so
that’s what I practice. And I see incredible transformation happen in
my patients. But conventional medicine saves lives when used
appropriately, and we all know people who wouldn’t be with us now if
it weren’t for drugs and surgery.

An article came out May 29th in Business Week called “Medical
Guesswork,” highlighting the fact that most conventional treatments
offered today, including those most invasive, don’t work. I think a
lot of people have already figured that out–and those are the people
that end up coming to see me. But I don’t tell people to just stop
taking their meds; they need to shift their behaviors and get
nutritional and herbal support on the way to weaning off
pharmaceuticals–if that’s appropriate.

I would say the biggest shift in how I practice medicine is that I’m
always looking for where a person is limited or stuck emotionally–and
I encourage him or her to consider that as important to address as
exercise and eating well. We all have a “big but” as PeeWee Herman
used to say….and those “buts” can and do eventually create
destructive patterns in our bodies. The mind is a powerful instrument
in the healing process, and over the years I’ve developed many ways of
coaxing it into promoting what is best for a person’s healing.

Q: One of the things you’ve developed is you creative side, as an artist. What kind of work do you do?

I’ve always loved collage and creating a beautiful surface with
texture. The work I’m doing now is often “mixed media,” which means
I’ve used more than one material within a painting. I might use as
many as 6 or 7 different materials, such as pencil, india ink,
powdered pigment, acrylic paint, torn paper, photographs, and oil
paint. Of course the oil paint has to be the top layer if I want the
finished piece to last a long time. This layering effect creates a
rich and sensual surface with a lot of depth.

The subject matter has been largely based on human form and images
found in nature. I took a long break from making art while going to
medical school, and when I came back to it I knew I wanted to make
things of beauty that touched people’s emotions. I also wanted the
images to be inspiring or stimulating in some way….so I have infused
them with a lot of symbolism. “Beauty opens the heart” is my m.o.

I felt that in order to heal from cancer I had to honor that part of
me that creates beauty, and I have carried that idea into my medical
practice. I take patients through a process I call “expressive arts
therapy,” developed from my skills as an art teacher, a bodyworker,
and a doctor. When there is pain or dysfunction somewhere in the body,
we can tap into that place to get information. Sometimes that
information can best be expressed through symbols, words, and images
with the use of color, pencils, torn paper, and such.

In the near future I’ll be offering day-long retreats where
participants will get to use breathwork, writing, visualization, and
art-making together. Creativity is an incredible healng force that we
often take for granted, and I want to tap into that as a way of
empowering people to become healthier.

Q: How is Biznik working for you?

I have met some fun and inspiring kindred spirits here. The classes
I’ve attended have all given me delicious food for thought. I love
that I have a network of creative and smart colleagues I can count on
for great service, get support from, and brainstorm with. I think
being part of Biznik has made me redefine what radical self-promotion
means. It’s really helping me discover in a new way, why I do what I
do, and how to talk about that. So thank you again Dan and Lara, for giving me
this opportunity to tell my story.

On Wednesday, July 26, Hannah is hosting a Biznik event in Seattle called, 10 Cool Ways to Deal with Heat: Stress Busting 101 at a gorgeous new yoga and pilates studio recently opened by Bizniks Adrin Stauffer and Martine Dedek in Wallingford. Click on the event’s link to RSVP.

Hannah’s website is www.hannahalbertnd.com
Her blog is www.hannahalbertnd.com/blog

The tea is always hot at Michael Max’s Yong Kang Chinese Medicine Clinic

Saturday, July 15th, 2006

Michael Max, Yong Kang Chinese Medicine Clinic

While Michael Max was studying medicine in China, he noticed something very different about the way it’s practice there, from the way it’s practiced here. No, not the needles. No, not the herbs. He noticed that you can’t get a doctor’s appointment in China. That’s because you can always walk in, grab a cup of tea and a number, and before you know it, the doctor will see you. So when he returned to practice acupuncture and Chinese medicine here in Seattle, he brought the idea home with him. Wake up with a headache? Just twisted your ankle? Head on down to Pike Place Market and the Yong Kang Chinese Medicine Clinic, where a pot of hot water is always on.

Q: Tell me a bit about yourself and how you developed your fascination with Asian culture.

Interestingly, other than being a fan of Toshiro Mifune movies, and having an attraction to Japanese swords, I never really had much of an interest in Asia or Asian Culture. Visiting China ranked way way down on my list of places I’d like to go. There were plenty of other places in the world that seemed more interesting and more accessible. I would not say it has been an accidental journey. But it was unexpected.

I remember taking some kind of aptitude test in the 8th grade, it’s results said I’d be good at medicine or some kind of social work job. Neither of which ever really appealed to. My path lead me to the arts and into high tech. I was introduced to acupuncture by a friend that said I should try it for health problems I’d had, that nothing seemed to help. Ever skeptical, I decided to give it a try, after all, everything else had failed. I think I got lucky that my first Chinese doc was naturally quite talented. And I truly felt different after the treatment, and in time, I got better too. Little did I know that at that time the muse of Chinese medicine was whispering ever so gently into my ear, suggesting I get curious about how this stuff actually works.

One thing lead to another. From self study to the decision to try a couple quarters of Chinese medicine school and see if there was a path that would open up.

It did, and all the way to China at that. I went to both Taiwan and China to learn more about the medicine, and ended up falling love with the vitality, chaos and commerce of the streets. The night markets full of neon and food. And the kindness and generosity of so many people that helped this foreigner to make his way.

Q: You studied acupuncture here in Seattle, but also in China. How did you find someone to study with? Was language an issue?

I earned a Master’s in Oriental Medicine at the Seattle Institute of Oriental Medicine. And after a few years of practice here, got curious about how it was practiced and used in Asia. My teacher in Taiwan is a 96 year old doctor that I got introduced to when I first arrived there because I was sick, and a friend said “I’ve heard about this old doc across the river, let’s go see him”. In Beijing I studied in the hospitals for about 8 months, but the rest of time I studied with doctors that either somehow showed up in my life, or I was introduced to. You know, sometimes when you put yourself in front of a big dream, and keep yourself there, the universe conspires to help you out.

Language. It was not an issue, once I’d learned to speak enough Chinese to understand the patients and the doctors that I studied with. The process of learning that Chinese. That is another story.

Q: You’re currently running a Chinese medicine clinic in Pike Place Market. How did you choose that location to set up shop?

I must admit that when I first came back to the USA and to Seattle in particular I found it rather quiet, boring, and lacking in vitality. I was used to traffic that resembles chaos theory, crowds where you have to shrink your personal space down to about a half inch from the edge of your skin.

I missed the noise, and chaos. I wanted to have a clinic in a location that had a whiff of Asian street life. Pike Place as an echo of that feeling, sense of community, and wild capitalism. And they also at the time had a space that was just about perfect for the kind of clinic that I wanted to open up.

Q: What sets your practice apart from others in Seattle?

One of my favorite things about Taiwan in particular was that little Chinese medicine clinics were as ubiquitous as coffee shops are in Seattle. They are everywhere. Need an herbal prescription to settle an upset stomach, or to regulate a period, or to find relieve from allergies? Need some acupuncture to help with sleep, or to get rid of that headache? Just walk in, take a number and wait to see the doctor. On the busiest days you might wait a couple hours. But, usually not. And you could get treatment TODAY. I loved how accessible the medicine was there. And wanted to create a clinic with that kind of access in Seattle.

What sets Yong Kang clinic apart from other Chinese medicine clinics? It’s just that, we will see you today. We will create the time to help you when you need it. Not sure you even are interested in acupuncture or Chinese medicine? Drop in anyway, enjoy some tea and get your questions answered about how Chinese medicine can help you.

In addition to myself, there are a couple of other practitioners of Chinese medicine that work out of the clinic. Between us we have expertise in treating a wide range of health issues, from acne to sports injuries, dysmenorrhea to migraines. And, of course, we not only offer treatments that treat illness, but can help you with promoting health and wellness.

Q: Awesome - I’m going to stop by next time I’m in the Market. How do I find your place from the Flying Fish?

Yong Kang clinic is located on the west side of First Ave, in between Pike and Pine. Showgirls is across from us! There is always a kettle of hot water and some kind of unusual tea waiting for you to enjoy.

Michael’s website is www.yongkangclinic.com

DL Byron: “Blog your passion”

Monday, July 10th, 2006

DL Byron, business blogger

A month ago I asked a question on Biz Talk: What topic would you like to see more events on? Blogging was the overwhelming answer. So we’re happy to announce a fantastic event on July 31 featuring local author and blogging expert DL Byron, “Publish and Prosper: Blogging for your business.” Byron recently co-authored a book by the same name, which was published by New Riders on June 1. He’s an entrepreneur in his own right, the inventor of Clip-n-Seal, a bag clip that keeps food fresh, which he’s marketing through a blog. And he’s one of the people I credit with introducing me to blogging. Let’s find out more about him, shall we?

Q: Blogging has become a big deal over the past couple of years, and many businesses now have blogs. Why?

Because it’s a marketers dream! You can target a niche, or large audience, and mostly just have a conversation with your market. For a small business, like we did with Clip-n-Seal, we’re able to communicate with new customers and reach new markets. Back in the day, a storeowner built connections with customers by getting to know them in person, face-to-face, as a member of the community. Now businesses can have customers around the globe and never meet them. A blog is like a corner store in a global village. The blog is your personality. I’ve never met most of my customers.

Q: How did you get started blogging?

I started like most of us did just writing a personal journal before it was called blogging around 1997. Blogging grew out of those personal journals when tools became available to automate the publishing and make it more like a simple content management system. Before the tools, we did it all by hand including permalinks and RSS. Imagine updating an RSS feed by hand everyday!

Q:Woah, reminds me about my mom having to walk three miles to school every day. Only, much more recent. How have the tools have evolved so quickly, and is blogging here to stay?

They’ve matured very quickly, especially Movable Type and TypePad, and are now easier than ever, as well as much more robust for larger businesses. Remember that a blog is really a fun little CMS just publishing its heart out. Of course they’re here to stay.

Q: In your blog at texturadesign.com, you blog about all kinds of things - biking, computers, family, as well as more specifically work- related topics. Do you mix business and pleasure this way intentionally? And is that an approach to business blogging that you recommend?

It’s less intentional, more personal, and about passion. It’s my blog and my business and me. So, I do what I want there. I have more targeted blogs, like Bike Hugger for cycling enthusiast or Pug Blog for pets. Textura Design started as a started as a group of creative professionals exploring art and technology and the site has morphed a few times. Now, with clients seeking us out, we’ve tuned it to be more agency like, but it’s still very personal and very much a blog. As a blogging evangelist, I’m there living blogging. That entire site is a published as a blog (blogs are CMS). What I recommend is blog your passion and that’s what I do there.

Q: Congratulations on the publication of your first book, Publish and Prosper: Blogging for your Business, which was published last month. Tell me a bit about writing that, and what’s on your plate now.

Thanks! That was a ton of work and I’m very happy with it and New Riders, our publisher. It was written as a practical guide to business blogging, which is what we do. I’m now focusing on client work and Bike Hugger. I’d expect a follow-up book about to start in the fall.

Q: You’ve worked with a lot of large clients like Boeing. Is the material in your book applicable to indie business people too?

Absolutely and we focused the book on small, independent business. The voice is written to be casual, informed, and demystifying.

Q: What’s the future of blogging? Are there any big trends in motion that will affect the way we converse with our markets coming down the pipe?

Blogs will just blend into company websites and not stand apart as they mostly do now. Social media and creating communities will continue and your Biznik blog is perfect example. Hopefully many of the ridiculous Web 2.0- dotcom-style tech companies will shake out. Like, do we need 14 social networks for cell phones or a phone that doesn’t drop calls when I drive across town?

Q: Why should someone pay $25 to attend to your event on July 31?

Dude that’s cheap!

Yeah, it is actually - I paid more than $200 to attend a blogging conference last year in which Byron was one of the featured speakers. So what are you waiting for? There are only 33 seats at his July 31 event, and they’re going fast. RSVP today.

John Hays is Biznik’s first private investigator

Wednesday, July 5th, 2006

John Hays, private investigator

There are some professions you tend to see a lot of at networking events and some you don’t. One you don’t is private investigators. Maybe it’s because private is part of their job title. Regardless, I was thrilled to make the acquaintance of John Hays when he showed up at an Biznik event recently. And curious to know what exactly it is he does for a living…

Q: Yay, Biznik finally has a private eye! That’s what you do, right?

Well, yes, I suppose that’s true. However, in the interests of taking full advantage of the opportunity you’re providing, I would like to dispel some of the myths and misunderstandings about “private eyes.” Private eyes wear stained fedoras and trench coats with missing buttons, smoke bad cigarettes or cigars, drink hard liquor (straight up or with a bit of tap water), hang with loose women, are sometimes failed cops, have at least one failed marriage or a tragically murdered wife behind them and a couple of estranged kids…you get my drift. The media (TV, books, movies, newspapers, etc.) have created a fantasy PI who is flawed, sexy and glamorous in an edgy, dangerous way. This image is fantasy, for the most part. In the state of Washington, private, legal investigators are licensed agencies or agents. Licensed agents work for licensed agencies; licensed agencies are responsible for the on-the-job behavior of licensed agents. Someone has to be responsible for seeing that field agents know and follow the laws governing what is legal and what isn’t in pursuing “the facts, ma’am, just the facts”. From there, the field is wide open. In most areas of law, there is some potential use for licensed, private, legal investigators. There are other areas of investigations that might not involve lawyers at all, such as investigations to deal with contentious workplace issues and investigations to find lost family in adoption cases. See my Biznik profile to see what kind of cases I specialize in.

Q: What’s a typical day like for you?

One of the things I like about this kind of work is that it provides an incredible variety of activities within and among individual cases. Some investigators specialize in fairly narrow niches that make their work mostly routine. I have enough variety to keep things interesting. At times I work by phone or computer, in my office, trying to track down info, people, leads, etc. If I’m out of the office, I’m probably trying to do the same thing in the real world. A lot of data found by phone and computer is unreliable enough to require field work to verify and develop. Much information is not, and might never be, on the internet. I meet with attorneys, cops, clients, crime victims, witnesses and others from all walks of life, all social and economic classes, all the vast stir-fry of people who make up our society. I do it to get information to support a client’s legal and/or personal interests. In the last month I have been in the prosecutor’s office to get a crime victim’s statement, I’ve searched for some people who might have some information an author/client needs to write a story involving a 40 year old murder, I’ve begun some preliminary work on what might be a major civil rights case and I’ve hiked through a swamp in hip boots to get information for a client suffering property damage due to another’s actions. The only part of the work that isn’t exciting for me is report writing. Otherwise, I love it.

Q: How long have you been self-employed?

Full time since January, 1996. I had a part time training and consulting business starting in 1980. All the work was related to wilderness search and rescue and urban disaster preparedness and response. While I was at Antioch, Seattle, I began to integrate a major element of leadership training and team building into the curriculum for my courses. 9/11 killed the market for the type of in-depth, realistic training I provide. Counter intuitive, but true. I wanted to stay self-employed so, with some research, I settled on the legal investigation business because I’ve done investigations in all my jobs and because the work utilizes all the knowledge and skills I’ve acquired over the years. I thoroughly enjoy being self-employed. I like being more in control and being able to earn a living doing what I want to do the way I want to do it.

Q: So, is it fair to say that you like being self-employed because it allows you the opportunity to define what success means for yourself?

Absolutely. I’ve worked for the Feds and for private for-profit and not-for-profit organizations; in all that time I had two bosses who recognized that all I needed was to be aimed at the problem with a minimum of direction, if any (both were bosses at the National Park Service). The rest were drones (mostly, nice people) who had lost their drive and ambition to the drone masters, long ago. I was on that track with my last “job”; I chose the freedom to do my own thing. I haven’t had a hint of regret since.

Q: What’s the most interesting experience you’ve had so far in your work?

On June 9th, I finished a half-time, one-year internship as a criminal defense investigator with The Defender Association, a large not-for-profit, public defender law firm based in Seattle. It was an incredible experience that taught me a lot about criminal law and a lot about attorneys in that line of work on both sides. The most powerful piece of the experience came out of the necessity to integrate with my world view a much greater understanding and appreciation for the concept of “innocent until proven guilty”. The presumption of innocence is an essential element of our system of law and justice. In my experience it is not fully understood or appreciated by many, if not most, people in our society. There are too many people out there who think that a person is guilty if arrested and that he/she has the burden of proving innocence. WRONG!! I had the opportunity to learn this by helping The Defender Association’s clients. This is a topic that fires me up; talk to me about it at your peril.

Q: How has Biznik been useful to you so far, and how do you envision it being useful in the future?

I’ve been involved with business networking groups before that left me with a certain foul (or fowl?) taste. They were either very desperate, glad-hander groups or they seemed to be dominated by multi-level marketing vampires (Have I offended anyone yet?). My only involvement with this group so far has been on-line communication and participation in the “Super Awesome Biznik Profile Extravaganza”. I am impressed with the no-BS, down-and-dirty attitude of the group and its leaders. I made some significant progress in my own business self image at the “Super Awesome…”. I’m signed up for the 06/27 happy hour. I believe I’ll get more honest, straight forward advice/feedback/support from this group than I ever did from the others. The Biznik Manefesto is right-on. We are a group of real people trying to approach and achieve our personal goals through our jobs or businesses. We recognize that our success in business depends on establishing personal relationships with those who want our quality products or services at fair prices. We recognize that the relationship is as important as quality products or services at fair prices. We recognize that each of us offers a unique combination of products or services and personality that make us the right person to serve a unique clientele suited to who we are as individuals. We share a belief that helping others helps us achieve our own goals. I could go on but everyone is crying “mercy.”

Thanks John. And you haven’t offended anyone here - we have a very strict no-MLM policy.

John’s website is…wait, you don’t have a website yet? I’m sure you can find a Biznik member or two willing to help you out with that!

gulliver: “We need genuinely different businesses - with heart and soul”

Friday, June 16th, 2006

An odd request appeared in my inbox a few days ago from a new member who ran into a problem with the Biznik signup form: “I legally have no forename - and had to invent one for your registration. Can you fix this?” I could, and shortly afterward my email exchange with gulliver grew into a full-blown interview with a British consultant whose approach to business is as unconventional as his name.

Q: I must say, I’m looking forward to this interview, because anyone with a sperm zooming toward an egg in the header of his website has got to be good…

We should have more egg-and-sperm liaisons - there’s not nearly enough bodily fluids on the web.

Q: So, who is gulliver, anyway?

The “what” is 50 percent lunatic, the rest madman. “Who” is something about which I’ve never really been sure. “gulliver” is something I do - using up moments of life to spare me the task of having to decide. We share common experience… having been entwined so long now, “neither head, nor tail - just part of the dog” not able to say with certainty which of us is possessed or possessor. Friends, by day we chop wood and in the evening sit by the fire - wrapped in blankets, sipping bourbon, writing poems and laughing about the old days. We also do business stuff - but please don’t tell anyone.

Q: Well you both look so nice together in the firelight that I’m reluctant to disturb you, but afterall, this is a business networking site, so I don’t think I’m totally out of line in asking: “What business stuff?”

I design, build and repair commercial enterprises. My core work is providing advice and practical support to businesses. I also start new ones by sourcing and coordinating the concept, the people and the money.

My day-to-day activity includes advising-on and developing strategy, structure, design, branding, marketing, management, investment, research, etcetera… that kind of thing. And a lot of stuff too dull to mention.

That all sounds a bit proper… how about just: “Ask. Listen. Guide.”

Q: So, you talk to people about business and they pay you money?

Almost. Not quite. In my consults I have conversations with people about their business. We speak about what they’re doing and how things are going… problems… opportunities… what they want to do etcetera… and I suggest ways to improve things. Then, if invited, I make sure what needs to be done, is.

Q: You say “an important part of my work is to help people develop really good enterprise by not being stupid, lazy and greedy.” What are some other important parts of your work?

There *are* no other important aspects to my work. It all flows from that source of “behave decently… do cool stuff… enthusiastically tell people about it.” Honestly, apart from the vast financial riches available therefrom, what’d be the ****ing point of treading the boards with all that marketingese-speak like “key deliverables, return on investment, leaders in our field since god-knows-when” mumbo-jumbo? Too much business reads like WSJ - we need more Kerouac and Hank Miller. Does “prick pomposity” count as work? It’s certainly important.

Q: Can you give me some examples of businesses that you would describe as “authentic, ethical and exciting?”

There’s many who can pull two-from-three - but few play the full-house.

In terms of enterprise (isn’t that somehow a more honorable word than business?) which do it for me as “genuine, decent and charming”… among the few I can immediately recall (it’s my crap memory, not a dearth of candidates) are StoryPeople and Zeldman. Oh - and Howies (from Wales, England, of whom only a relative few are aware).

But none of them are “exciting” in the way I meant when I originally wrote that line… like Greenpeace before they kicked-out McTaggart. Anita Roddick (founder of Body Shop) had that edge - the genuine desire to take on the world - not flinching from engaging with crap. In her prime, the money never mattered. Jobs has a similar “defect”… but he shaved the beard and got wealthy. I wish Tibor Kalman were still alive.

Hey, let’s get off this downer vibe… it’s crap to think there’s any obligation for commerce to do other than make money however it can. Just because some of us do, is no reason for others to align with Roddick’s: “In terms of power and influence, you can forget the church, forget politics. There is no more powerful institution in society than business, which is why I believe it is now more important than ever before for business to assume a moral leadership. The business of business should not be about money, it should be about responsibility. It should be about public good, not private greed.”

For anyone wanting a better enterprise, “genuine, decent and charming” offers a way forward… through and out of the “how do I get noticed and stay remembered” maze of sameness. We need genuinely different businesses - with heart and soul. Yeah, we do. So maybe I’ll back off the white-horse windmill tilts stuff and instead focus on the new breed… of which there’s really a lot of good hip’n'happening stuff - but which hasn’t yet gotten the public attention it merits - and help raise the profile thereof. Hey - I can come interview you guys, for that.

Q: What’s your take on online business social networks from where you sit in the UK? Are you an ecademy member?

Short answer: They’re shit. Most of what I’ve seen (and I’ve seen most of ‘em - albeit briefly) suffer from “charmless man syndrome”… they got no soul. Clearly conceived by men in neckties and shiny shoes, they’re largely populated by over-serious types desperately seeking affirmation of their own importance in a world which neither needs nor wants them. Other than consuming bandwidth and thus slowing the spread of porn and shopping, I don’t see them serving any useful purpose.

And yes, sadly I am an ecademy member - but inactive. When I quit, I asked them to remove all my stuff and delete me; but they refused - unless they changed it since, once you’re a member you can’t get out again. I was there for a few months from Fall 2003 - initially enthusiastically participating, then after about a week-and-a half, increasingly felt that I’d wandered into the wrong room so remained on the edge of the arena watching the show… lobbing-in counter-culture blog posts to unsettle the natives complacency.

Q: How’d you hear about Biznik, and what can a group of non-conformist indie professionals whose tagline is “radical self promotion” do for you?

I think the trail began at a Network Marketing-oriented site… from which I hopped-across to Ann Handley at MarketingProfs and from a link from a link to a link etc found your sweet little outpost - a welcome respite from wandering a hostile landscape.

What can it do? For me? Dunno. I’m just looking forward to clearing some space and hangin’ out there as a “don’t interrupt me, I’m networking” excuse to absent myself from real fee-paying work. At the very least it’ll help me seem better than I really am - I can steal some of your clever-cool copy and use it on client work.

Q: Oh yeah, and, how come list Texas as your place of biz but you mentioned your UK based? Wait, let me guess, you’re a double agent…

It’s all your fault. If you’d had better registration software (and I’m extremely appreciative of you already hacking it to accommodate my ‘not enough names’ thing), it’d say ‘DFW and Devon, England’ - thereby reinforcing my pedigree as an international cosmopolite. With my wife recently having moved back (her son, school etc - long story) to DFW from England, my plan is to join her soon as I can nail the visa thing - and thereafter split my time between here and there.

Already having made a “let’s question all the societal mores” damn nuisance of myself over here, just think what damage I can do in a country so-possessed of self-image and paranoia. Assuming I don’t get shot by some angry redneck for wearing sandals, it should be a blast.

gulliver is the only person I know with a four-letter domain name: glvr.com.

Katelon Jeffereys: “Rapport is about quickly creating a sense of commonality”

Friday, June 9th, 2006

Katelon Jeffereys, Wellness trainer

Seattle wellness trainer, therapist and coach Katelon Jeffereys has been “learning and doing wellness” for 27 years. She joined Biznik three weeks ago after learning about the group from member Annie Jacobson (who is up to some really interesting things herself, which Lara will be blogging about soon). Despite her relative newness to the group, Katelon isn’t waiting around to find out what “radical self promotion” is all about - she’s helping to define that herself by stepping up to teach her first Biznik event, “Rapport building for business and pleasure,” on July 15th. So let’s find out a little more about Biznik’s newest event host, shall we?

Q:  How would you describe what you’re doing today for a living?
 
My work is about empowering people, whether it is giving a relaxation or injury treatment massage, to the mind-body work I do, the nutritional work I do or the workshops I teach.  The world can seem pretty crazy and scary right now, and it is easy to get very stressed and develop either cynicism or helplessness.  But I feel it is a very exciting time and I truly believe we are in the process of transforming the planet.  So, my focus, whether in therapy or workshops is to educate people, give them tools to use to keep centered and balanced, help them release limiting patterns so they can really thrive and contribute the gifts they came to share.

Q: What are some of the highlights of your 27-year career?
 
It has been an amazing process to be so intimately involved with thousands of people over these years.  Even in just a relaxation massage people tell me their life stories.  My work with incest, childhood abuse, and rape victims, using various mind/body therapies has been very rewarding…to see the transformation within these people as they let go of the pain they’ve been holding in their bodies and thus the limiting patterns they have held in their lives.  I once did my wellness/empowerment/stress release workshop at a homeless literacy project in Arizona. I had junkies, toothless people, women in abusive relationships, etc.  I received a thank you note from one of the women who said that she would get her angry husband to sit down so she could do the reflexology on him that I’d taught her, and his anger would be diffused, thus empowering her and deflating his anger.  That was a real high for me.  I’ve lived on the Navajo reservation teaching, worked on a mountain top five-star resort, worked with ex-gang kids and a gang prevention program, worked with Central American refugees,  to corporations and probation officers at the Justice dept.  I have loved how my work has taken me into so many venues to work with such a diverse population.  It has shaped my beliefs and commitment to multi-cultural success and healing.

 Q: You mentioned that your ultimate goal is to create an International Wellness Resort. What’s your vision for that? 
 
This vision was given to me in a spiritual experience when I was nine.  It got focused after going to a workshop held by people from Findhorn, a longtime famous spiritual community and leader in the sustainability field.  I feel I have been led every step of the way in the forming of this vision, there has definitely been a “higher” hand in all of this… from all  the ideas, people, situations I have been connected to. 
 
This will be a full resort, have spaces for workshops, and a full wellness center that offers the typical spa treatments but also a fully staffed holistic staff of practitioners.  There will also be a non-profit facility that will work with youth, families and other non-profits.  It will all be built with green building and appropriate technology with consideration in all that we do from the ink we use to the cleaning products and furniture we have, so as to truly support and model a healthy building.  The place will be run with the triple bottom line philosophy but will also train staff in non-violent communication and embody healthy practices that truly support the well-being of the staff, as well as model a healthy way to run a company. 

I plan to also have a group of trainers that will teach various workshops from alternative topics to business topics that teach the triple bottom line, so that these trainers can go out to corporations as well as have corporations come to us.  We will align with appropriate technology firms and have a research facility for alternative health as well as alternative energy use, so that we can work together.  I would like to also align with universities and other schools to offer apprenticeships and internships. 

We will be very focused on creating community involvement with the local community, taking volunteer work and workshops into the community and offering some free workshops for children and adults at the WCR.  We will have organic gardens, herb gardens, and use permaculture.  Ultimately I would like to have a holistic hospital, a Waldorf school, and offer homes so that people could live there, too. 

Q: What do you mean by Triple Bottom Line? 
 
People, profit, the environment.  It is being a conscious business that realizes and honors that unless it is taking care of and being a positive contributor to the environment and community at large, supporting it’s employees so that they thrive and feel safe enough and cared for so their creativity can thrive, they will not be profitable in the true sense of the word.  Plus, I believe that when you do institute policies that support the environment and the people who work in your company, you do increase your profit financially, too.

Q: How is Biznik valuable to you? 
 
I love to meet people, obviously, and interact at a deep level, so I’m excited to have the opportunity to gift my talents in workshops, meet other inspired entrepreneurs and refer to them, make some new friends and have fun!!!

Q: You’re going to be teaching a Biznik event on July 15th, “Rapport building for business and pleasure.” Can you tell me more about that? 
 
This is a fun, and informative two-hour workshop on rapport building.  The techniques come from hypnotherapy and NLP, which I’m certified in, and they can be used in marketing, sales, networking, dating, conflict resolution…you name it.  Rapport is about quickly creating a sense of commonality so that both people can easily connect and thus share at a deeper level.  There will be information given, handouts to take home, and several fun interactive experiences that will give the participants a physical confirmation and understanding of these techniques and principles. 
  
I’m having it on a Saturday, a rarity for Biznik, I hear, because my idea is that it allows the participants to be more relaxed, and not have to hurry to the event, and have time to linger if there are questions. Plus, then, participants will have the rest of the afternoon free, and plenty of weekend opportunities to practice the techniques with friends, romantic interests, etc. before heading out to use them during the work week.

Photographer Wanda Benvenutti aims to tell “the story of America through a different pair of eyes”

Tuesday, June 6th, 2006

Wandra Benvenutti, PhotojournalistA week ago I attended a Biznik event where I ran into photographer Wanda Benvenutti. A funny thing happened about halfway through the class - she glanced out the window and, on the side of a passing city bus, saw one of her pictures for the first time on public display. As someone who used to be a photographer himself, I can imagine that was a pretty gratifying moment. We all interrupted Matt Hanson, who hosted the event, for a few minutes to gawk out of the window at the picture - which featured a bunch of naked guys. Well, that left enough of a question in my mind that I figured it was time to interview Wanda to find out more about her passion: photography. It turns out that photography isn’t the only thing she’s excited about.

Q: Tell me about yourself, and how you got started with photography.

Well, I was born at St. Claire’s hospital in Denville, New Jersey in the 1970’s. My mother was this strawberry blonde working class hippie who was the first woman in our family to attend college. My father had arrived from Salinas, Puerto Rico a few years earlier. He left school in the eighth grade to cut sugar cane with my Grandfather in Puerto Rico. He worked in all kinds of skilled labor jobs, you could do that without even a High School education back then. So you can imagine how weird and funny it is for him to wrap his head around the fact that his only child went to graduate school. Which is interesting because Columbia University sits in the middle of Spanish Harlem (a neighborhood in Manhattan) and there I was, a working-class Boricua in this convoluted environment. (Boricua is a term of endearment Puerto Ricans use for one another.) It was like this experience I hear many people from the states have (I know I did) after living in another country for a while, of realizing you actually possess an American identity. In my case, suddenly I was Puerto Rican again after kind of forgetting about it for four years of college. It tripped me out, that only ten years ago as a society we still have so many barriers, and I was living in literally two worlds at once. This turned out to be a gift, because having the chance to tell stories of our experience as human beings was why I went to train as a journalist in the first place.

Part of my childhood was in Rochester, New York, otherwise known as world headquarters of Eastman Kodak. I remember dragging my Mother to openings at the Eastman House when I was about 12. There are great photography exhibits there and its quite a museum. I remember having this list of careers at that age: Journalist, Writer, Astronaut, Veterinarian. The work that allowed me to travel and meet people who knew things I was curious about won. I think I’m allergic to offices, ha ha ha…but that’s when I started shooting film, at 12. (Kodak was actually the first to reach out when I let them know I was working on “American Boricua.” I have to give them props because they came on board with sponsorship when this was in its earliest stages. I shoot Kodak black and white film, I’ve always liked it, so it was a natural partnership.)

We spoke Spanish at home until my parents divorced, and I was in bilingual school until about the second grade. I like to surprise people when I tell them English was not my first language, in addition to being born in Jersey. Because what is more American than New Jersey?

I have been a working photojournalist for nine years and started out as a newspaper photographer. I’ve been freelance for five years now.

Q: What newspapers did you work at, and what led you to go freelance?

I worked at The Seattle Times, Seattle P-I, moved back East and briefly worked at the Allentown, PA newspaper, The Morning Call. My first job out of school was at a tiny daily in Aberdeen, WA. I think I was shooting something nuts like six assignments a day. Despite the unrelenting rain, the experience forced me into really getting to the meat of how news is gathered, edited, and printed every single day into a newspaper. It turned me into a reporter, and I have always been grateful for that.

When I started out, I made a pact with myself to learn as much as possible in the newspaper world, and after five years, get out to do my own projects. That’s what I did, and it’s a good thing too because I think I would have burned out otherwise. I need variety in the stories that I shoot, I like to mix it up.

Q: How would you characterize your style and approach to photography today?

There is a specific style that as a photojournalist my work would fall into because your first task is to tell a story. You happen to have this camera, this machine, in your hands to tell that story, but that’s just the first tool. Most creative people are hesitant to characterize their style because that can take away from how they work. As in, let’s analyze this to death so we can try to understand it. So honestly I don’t really think about style, that’s for someone else to worry about. (Like Editors, ha ha ha…..) I’m just here to make pictures and not think too much while I’m doing that. The flow stops otherwise, you’re not in the present moment. My approach is pretty straightforward. I had this great teacher once who said, “Put the damned notebook down and talk to people!” The idea being, hey, be a person, be real, be yourself and always, always be honest. You cannot develop relationships and trust if you are not aggressively in your integrity, especially in the world of journalism. So when I photograph people I have this opportunity to be with them in a way that is genuine. That experience should honor who they are AND tell their story as honestly as possible. People will not always be happy with the work you do, (and that is just as it should be, your first commitment is to your reportage) but if they can say that you were fair and honest, heck, you’ve done your job well. I try to approach my work with a beginner’s mind - it allows magical things to happen. Someone I was photographing in Idaho last year told me at the end of the day she forgot I was there with a camera. I nearly cried, that was the highest compliment I’ve ever been given.

Naked guys

Q: What’s the story behind those naked bus guys!

Ha! The naked guys. Well, that day was a good day, yes. I remember laughing so hard with my client as we mapped out that ad campaign. I got paid to photograph something fun that had a solid message I believe in. Kismet!! (I am on the leadership team of BALLE Seattle, which is all about living and working in a way that is sustainable, in alignment with your values. The tagline was, “Choose your wood responsibly”, and the client was the Environmental Home Center. They ran three different ads I photographed in 2005, and we’re right in the middle of planning the 2006 campaign. Its been this wonderful expansion of what types of work I can do, because my approach was exactly the same as with the editorial work. Except that I got to tell people exactly what to do for hours during that commercial shoot. In their underwear. Maybe I should consider directing…..

Q: Tell me a bit more about BALLE, and your involvement with that group.

BALLE Seattle is the local chapter of an international organization, the Business Alliance for Local Living Economies. I’ve been on the leadership team for four years now. What we do is connect, promote, and educate locally owned businesses in order to provide an alternative to how business is typically run. The is a strong environmental stewardship mission, as well an emphasis on the triple bottom line theory. Triple bottom line being people, planet, and profits, in that order of importance. You can do well financially in business and not at the expense of natural resources. People think that sustainability means low profits. That’s just not true. BALLE offers a different, and conscious choice. Are you interested in running your business in a more sustainable way? Buying local? BALLE exists as an invitation for people who want to do the right thing in their businesses. And I do believe most of us do want to do the right thing, its just a matter of having a real conversation. So we have several events we put on every year and our membership comes together as a community to network, help, and support one another. Its great to have a place to go where you know there are people with values that align with your own.

If you had told me when I moved out here ten years ago that I would be so passionate about working toward living on a sustainable planet, I would have dismissively called you a hippie. I had always thought that the entire environmental movement, the sustainability movement, were very elitist, very white. Lots of self-important people who liked the sound of their own voices. Then I was invited to an Amory Lovins lecture. The man was trained as a physicist, he had a red laser pointer and powerpoint slides. Boring, right? Then I saw the numbers, I saw hard science shown in a way that was very clear and convincing. I was hooked! Suddenly it became very unimportant that I was the only Latina in the room. The way things are run now, its just not sustainable. The small changes Lovins showed that were actually implemented at many enormous companies, they made such a difference. Check out his book, Natural Capitalism. It’s a good read.

Someone else to check out is Ray Anderson. He’s the CEO of the largest carpet manufacturer in the world, Interface. He’s guiding his company to 0% landfill use. Its inspiring. Imagine what we can all do in our daily lives, small things that have such a huge impact. Take the bus the next time you go downtown. Carpool to work. Recycle. These are very small things. Turn off the lights if the room is empty, or better yet, get energy efficient light bulbs. You certainly don’t have to hug a tree to care about what a tree represents. Which is this, do you give a shit if your grandkids breathe clean air? See, at this point it’s just a matter of survival for this planet. It is a moral issue. Are you in this family of human beings or not? Because the way we live, in this moment as a society, is so wasteful. And if we are all willing, just willing, to make small changes in the way we live, we have a chance at preserving this home, this place we take for granted. Earth. Okay, I’ll climb down from my soapbox now.

Q: It must be the dream of almost every professional photographer to do a book someday. And you’re actually doing it! Tell me all about your project came into being, and where it’s at now, and what your vision for it is.

I think it is a very American fantasy, to publish your own book. We are still such a young country that somehow declaring your right to personhood is validated in the form of publishing a book. This makes me wonder about who we are as a group of citizens, because “American Boricua” is about recognizing just how elastic the meaning of what being American as become. The project, “American Boricua: Puerto Rican Life in the United States” is the first visual history of the Puerto Rican Diaspora throughout all 50 states of the U.S. For the first time in history there are more Puerto Ricans on the mainland than on the island of Puerto Rico. This is significant because we are the only Latino group in the U.S. that has citizenship status from birth, so we’re just as American as Joe Smith and have been for nearly 100 years.

Yet there is still this enormous gap in understanding that needs to be filled in just how much Boricua culture has influenced American culture. Why would someone who isn’t Puerto Rican care about this? Because this is the story of America through a different pair of eyes. Because we are more alike as Americans than different. Because Latinos are now the largest ethnic minority in the United States. Because salsa has outsold ketchup as the #1 condiment in this country for over five years. Because you know you want to see what life is like for a Puerto Rican in Idaho!

But I digress. See, I don’t really care so much about the “It’s a book” piece of this project. Yes, it is important, but my purpose, that thing that keeps me going when I’m raising money to be on the road and in a weird hotel room and I’ve been eating power bars for days because I can’t find anything organic or wheat-free to eat (how Seattle has spoiled me) and I need new tires for my car and dang, what time zone am I in, is that this work is not about me. It’s about filling the need that exists out there, the need to say, hey, here is a really important piece of who we are as a society. Check it out. It’s never been done before and I still can’t believe that, five years into this. I’ve been working on the project full time now for over a year and will be a third done by the end of the summer. The actual book will be this fabulous piece of a very rich experience that I’m still swimming in. Ivonne Coll, an actress I photographed in L.A., asked a very profound question while I interviewed her last spring, “Why is it that we know everything about your American culture in North America, but you don’t know about ours? About Puerto Rico?” Why not indeed.

So the vision for the project is that all of the funding will be in place by the end of this year and I’ll be on the road for all of 2007. It’s looking like the release date depends on things beyond my control, as in, are we going to release the Spanish Language edition first? I don’t know yet, and that’s okay. I’m learning that some uncertainty is part of the process. Six months ago I had a meeting with a very prominent and connected member of the Puerto Rican community and we’ll be having another meeting to connect this project with people and groups that want to see it done and done right. I’ve been given the green light for funding, it’s just a matter of logistics now, and of course the actual check arriving in the mail! I’ll be shooting a documentary while I finish the book, interviewing the people I photograph. I already have several I have to go back and film from last year’s travels. There will be of course more content on the website, video clips, a cool interactive map, and eventually an e-commerce site so people can shop for things that will help pay for the start of the next project. (Calendars, postcards, limited edition prints, posters, maybe t-shirts, anything that will both tell the story and establish a visual presence. There’s been talk of a compilation of songs too.) After we publish I’ll be on a four-month book tour media blitz, speaking in schools, and attending, gulp, exhibition openings of the traveling photography show. We’ve already been invited to show in several venues and the project isn’t even complete. It’s so freaking cool, I say “we” because I’ve been working closely with a photojournalist’s best friend - their agent.

My photo rep in New York has been on my case to edit what we already have, so before the next road trip, in July, I’ll be editing sample chapters there and meeting the book folks. I am very blessed to have people in my life who are willing to help nurture this project and get me into see the right people. I just keep asking, and eventually it all comes together. It’s amazing what you can do if you just ask for help. God knows I could not do this alone.

“American Boricua” came into being at a very vivid and specific moment. The building where all of my grad school classes were held was next to a very tall, wrought iron fence. It was nearly two stories high, and had very sharp points on the top. It looked very elegant. Yet those sharp points always made me wince a little, the purpose of a fence is fortification. What exactly is that fence protecting? I asked myself this almost every day when one day I was coming out of the subway and walked toward the entrance. I stopped just outside of the fence. I stepped in to the campus, then stepped out again, asking myself, “Am I crazy, or does each side of this sidewalk feel very different?” So I did this little two-step again until I realized that the world I was leaving and the world I was stepping into were very different. Then my purpose was clear, I knew I’d be doing a national project about Puerto Rican culture at some point. Thankfully, here I am ten years later, documenting it.

Wanda’s website is www.wandabenvenutti.com. You can view her American Boricua project online at www.americanboricua.com, which also contains her blog, which she’ll resume posting in when she’s back on the road in July.

Cooking with Chef Nance!

Thursday, June 1st, 2006

Chef Nance, chef instructor and consultant Nance Tourigny formally opened the doors of her new business, Cooking with Chef Nance! on Monday. Her goal with the new business is to share her knowledge of cooking in a fun and unpretentious way by teaching cooking classes in the comfort of your home. And to kick things off, she’s offering a summer special: if you host a class before the end of Labor Day weekend, you’ll get a 10 percent discount. I interviewed her earlier this week to find out more about her and her service.

Q: How’d you learn to cook?

I’ve been interested in cooking for many years since my father had me as his helper in the kitchen for breakfasts. When I got a little older I just took the initiative to try recipes and experiment. I have two cousins who like to cook too, so when we were around 10 or 12 years old we would come up with all sorts of concoctions. I like to entertain friends and family and I enjoy the happiness that good food and good times bring. After pondering what I wanted to study in college and deciding that engineering was not for me I embarked upon a culinary school adventure and attended Johnson and Wales University in Rhode Island.

Q: Tell me the highlights of your cooking/teaching experiences so far.

There are so many! I loved school. The practical skills you learn are good but you really hone these when you get out of school and are working. I was fascinated with all of the other information I learned about such as food origins and history and well as the people who made it what it is today. China Moon Café in San Francisco probably was the most important experience I had where I really learned about taste, consistency, fine knife skills and of course working with 70,000 btu woks! I also had my first teaching experience there when I was made sous chef and had to hire and train staff. I had an aquaintence who really wanted to learn to cook but had no experience. She was naturally talented so I hired her and showed her the ropes. I felf like I had helped someone launch their career. It’s always important to give someone a chance once in a while.

Q: Tell me about Chef Nance. And what led you to create your own business?

Well the name still cracks me up. When I was working for Craig McCaw one of his assistants started calling me Chef Nance and to this day it has stuck. I tried to think of another name but kept coming back to Chef Nance!
I created my own business for a couple of reasons. I love to share my knowledge of food and cooking with others. It’s so much fun and satisfying when someone can come away with a new cooking secret, skill or bit of information that makes cooking more enjoyable for them. So many people watch food tv and fantasize about being able to cook really well. To be honest most people can cook better than some of the tv “Chefs” can.

Q: What services are you offering as Chef Nance, and what sets your business apart from other personal chefs?

Cooking with Chef Nance! provides personalized cooking classes in the comfort of your own home. It can be party-like or a more serious class atmosphere, either way it will be fun, entertaining and informative. Classes are demonstration or hands-on and cover many different topics. My website shows a sample of a few of the classes offered. You can make up your own class by picking out a topic of interest and I will create a class around it!

Another service is kitchen planning and layout. If you’re considering a new kitchen build out, I can give you important tips from a professional chef’s point of view. So many kitchens look pretty but are very difficult to work in. Even architects don’t always plan for optimal performance.

I also offer Gracious Entertaining Assistance which helps you to organize and throw your own party.

Another very important service that provide is consultation for nutritional cooking challenges. If you a diagnosed with a food allergy or sensitivity and are at your wits end trying new foods and recipes I can help. I will provide customized recipes for you that are beautiful and delicious so you can stay within your nutritional guidelines and not get bored. I may be able to help with information on new products you may not have considered.

Q: Has Biznik been a useful tool for you in getting your business launched?

Yes. Biznik hooked me up with a web designer that helped me to get my website launched. I also attended a talk that helped me to overcome some hesitations I had.

Q: Who designed your website, and was that a good experience?

Kelly Davis, and yes, it was a good experience. Kelly had lots of great suggestions and creativity, and worked with me graciously along the way.

Nance’s website is www.chefnance.com

Marine photographer Brandon Cole gets the picture

Wednesday, May 24th, 2006

Brandon Cole, Marine PhotographerA couple of months ago I was hunting for the perfect image to illustrate the concept of social software for another project I’m working on. The image I had in my head was of playful dolphins - incredibly communicative, sociable creatures that live in groups. But everything I found on the major stock photo sites sucked. So I started Googling the word, and after an hour or two of less-than-exciting discoveries, I stumbled upon this photo by Spokane-based marine photographer Brandon Cole.

Wow! It was THE picture. I got in touch with Brandon, and after a really pleasant negotiation, was able to secure the rights to use the image. And I’m thrilled to announce that he’s also now a member of Biznik. Because Brandon isn’t just a great photographer - he’s also got a sharp eye for business, a requirement for anyone who hopes to succeed in a creative field. I interviewed him recently about what he does for a living, and how he does it.

Q: Where are you at right now, and what are you working on?

I’m actually in Morehead City, North Carolina as I write this, sitting in my hotel room tapping on my laptop as I wait for the weather to cooperate. I’m here to photograph sand tiger sharks on the shipwrecks offshore, but the sea conditions have been too rough to dive safely for the last two days. I think we’ll get a break tomorrow. I’ll pile all of my diving gear and two underwater cameras onto a 40′ boat and head 30 to 40 miles offshore. Then dive down to 120′ to photograph the sharks which congregate around the rusting hulks of the many sunken shipwrecks in the area such as the “Papoose” and the “Aeolus.” Though rather menacing in appearance, snaggle-toothed sand tigers are really quite docile.

Q: Your photographs are just breathtaking - full of drama, color, and the richness of ocean life. It’s no wonder your work has been published internationally in magazines like National Geographic and in literally hundreds of books. What’s left for you to accomplish?

Plenty. There are still many marine animals I’ve yet to photograph, many places I’ve yet to visit. Just a few examples: Narwhals and Bowhead Whales in the Canadian Arctic, the coral reefs of the Maldives archipelago in the Indian Ocean, and the kelp forests off Tasmania. And of course I plan to return to some locations and re-photograph familiar subjects in new ways. My ultimate goal, or achievement, is to be able to keep doing this for as long as it remains my passion. Few people are fortunate enough to combine work and play into a life-long financially viable career, so I’m thankful for every expedition I make and every year I survive in this competitive field.

Q: Which came first, your passion for photography or love of the sea? And how did you learn both?

As a little kid, I was mesmerized by all of the weird life forms featured on Cousteau specials. The idea of gliding beneath the waves through “innerspace” was every bit as exciting as our other uncharted frontier, outerspace. I was a voracious reader, ingesting cool factoids about even cooler creatures, bragging to my friends that an octopus was as a smart as a housecat, etc.

In school, I battled between pursuing marine biology and something more “practical,” something with “better job prospects” such as medicine. It was only after I listened to my heart instead of my head, choosing marine biology at the University of California, Santa Barbara, that I developed my interest in photography. I wanted to show landlubbers the magic they were missing. I realized that I was most interested in actually being in the ocean observing the animals, interacting with them not stuck in a classroom teaching or research lab gene-crunching. Roaming about the globe as a natural history photography offered something different. More freedom, more fun, more time in and on the water. I read every book I could find on underwater photography, and incessantly pestered a professional underwater photographer until he relented, allowing me to hang around for a year and learn about underwater photography first hand.

I cobbled together my first camera system and gave myself a two-year ultimatum- I would pour all of my energy (and money) into this, and if after two years I saw a glimmer of hope to turn this passion into a “real job” I’d continue. If not, I’d go back to school. That was almost fifteen years ago. It’s been a very exciting, very challenging, very rewarding ride.

Q: How much time do you spend running your business vs. actually taking pictures?

A while back, I was averaging about 200 days in the field each year in pursuit of new photos. Now it’s down to about 150. The rest of the time I’m in my home office, taking care of the same things any other successful small business must attend to- correspondence with clients old and new, billing and taxes, marketing, tedious but important busywork and maintenance, learning about new equipment, data entry, researching my next project, networking with others in my field, etc. But even while I’m on location for an underwater shoot, I’m usually taking care of at least some office work, perhaps writing a magazine article, pitching an idea to someone via e-mail, or editing and captioning digital pictures. Some people think my job is non-stop “play”- swimming with dolphins and watching tropical fish. There’s a lot more “business” required than most think.

Q: Are you concerned about the environmental state of the world’s oceans? What do you view as the biggest threats facing marine wildlife today?

Absolutely. Every person on our planet should be concerned about the environmental state of our world Ocean, regardless of whether she is a banker in Nebraska or an engineer in a China. Life as we live it now is dependent on a healthy marine ecosystem. For too long people assumed the ocean’s resources were inexhaustible, that the sea was immune to all of the pollution we poured into it. It’s only been in the last decade or so that we are starting to realize a very different reality. Unfortunately, I could rant and rave for hours on the manifold threats. Plainly stated, our six billion plus, rapidly growing global population can not continue the rape and pillage attitude towards the Oceans so prevalent in many countries, ours included. Fish stocks are crashing, critical habitat is being destroyed, and marine life large and small are being poisoned.

Q: Swimming with sharks implies a certain amount of risk. Have you had any close calls in pursuit of the perfect picture?

Yes, but not really with sharks. Remember that far more people are killed in car accidents, by cancer, and by bee stings than by sharks. Statistically, it’s more dangerous to commute to an office job than dive with sharks. But working on the sea certainly does have its challenges, its dangers. I’ve been adrift at sea when my small boat’s motor died, pinned to the bottom by a 10-ton playful whale baby, and experienced equipment malfunction at depth. I’ve also found myself in dangerous situations while working in bad conditions or as the result of pushing safety limits. The vast majority of risks in my business can be avoided through proper training, equipment maintenance, and knowing one’s limits, and diving within them. No picture is worth paying the ultimate price.

Q: Based on what you’ve learned over the years, what one piece of advice would you give to someone embarking on the path of self employment?

Research, and then “soulsearch.” Research to make sure there’s a need for your product or service, and that you have the skills/capital/resources/creativity/commitment to deliver it profitably and professionally. And soulsearch- be honest with yourself. Make sure this is what you really want to do. I wouldn’t pour my blood, sweat, and tears into something this demanding if it wasn’t so important to me. Self-employment isn’t for everybody.

Brandon’s website, which contains a vast catalog of his stunning work, is www.brandoncole.com

Karl Long on customer experience: “Do you ever provide pleasant surprises to customers?”

Tuesday, May 23rd, 2006

Karl Long, Customer Experience StrategyWhen I first heard the phrase “customer experience,” I thought it sounded suspiciously like a term from the faceless-megacorporation dictionary of doublespeak. That is, a term someone would choose not for its ability to clarify, but for it’s ability to camouflage. Happily, I was wrong. Because “customer experience” is a term that is owned and defined (on Google, at least) by member Karl Long, a business blogger and consultant from Florida, who helps businesses of all sizes understand what “customer experience” means to them. So, what does it mean to us indie professionals? Let’s find out, in this interview with Karl.

Q: How would you describe what you do for a living?

In essence I am an online marketing/business consultant, the caveat being that I help companies “attract and motivate” their customers. If that sounds a little wishy washy, I apologize, but I’m currently in the process of trying to distill my marketing message. My main two sources of revenue are in managing keyword advertising campaigns for clients, and consulting with companies who want to start marketing/corporate blogs.

Q: Your blog, experiencecurve.com, is ranked #2 on Google under the keywords “customer experience.” Can you talk a little bit about what “customer experience” is all about, and its relevancy to independent professionals?

I’m pleased to say that in the last couple of weeks experiencecurve.com has moved to #1 on Google for “customer experience.” I’ve been hanging around at #2 for over a year, so this is quite exciting. Not to get off topic, but there is a noticeable difference in traffic between #1 and #2.

So what is customer experience? Well, it is acknowledging that when customers interact with your company, they have an “experience” with whatever medium or “agent” they are dealing with, and that will be a positive or negative experience. By the way, an agent could be an employee, an IVR (interactive voice response system), a web site etc. It’s worth being distinct there, because agents exhibit behavior which can influence a customer’s experience. Clearly, the customer experience is an enormous and wide-reaching concept, which is why I really like to talk about it in conjunction with branding.

Some people have said that “the experience is the brand.” But I like to look at brand and experience as two sides of the same coin. The brand is a promise, and the customer experience is the delivery of that promise (or not). It’s not a coincidence that expectation and experience seem to have a similar root. In the end, traditional brand communication vehicles like advertising and marketing are all about giving us some expectation of feature, benefit, technical improvment, or even emotional state. Customer experience is looking at what happens next, which is simple enough for fast-moving consumer goods, but becomes infinitely more complicated when you’re AT&T.

Q: What about when you’re a company of one, like a lot of Biznik members are (independent consultants, graphic designers, massage therapists, etc.)?

Well, small businesses have an enormous opportunity to differentiate themselves through focusing on “customer experience,” especially service-based businesses. In a lot of ways, customer experience is just about being empathetic, putting yourself in someone else’s shoes. Think about the life cycle of a customer: from becoming aware of your service, to getting to know you, to purchasing, etc. At each stage in the process there are elements that will color the customer’s impression of your product or service. How do existing customers continue to feel valued? Do you proactively call existing customers to see how things are going? Do you ever provide pleasant surprises to customers?

I love the story of the restaurateur who once in a blue moon would pick up everyone’s check in the restaurant, a very pleasant surprise to his customers that generated a ton of buzz, and yet because he only did it every so often, didn’t cost him a lot of money.

BTW, I highly recommend the book “Selling the invisible: A Field Guide to Modern Marketing” by Harry Beckwith if your are marketing any kind of service.

Q: What’s your approach to SEO?

Pick a niche you can win, one you want to win, and take into account halo effect. Take experiencecurve.com. This was a blog that initially talked about “experience design and competitive advantage”. After wrestling with what I wanted to talk about and who I wanted to talk to, I settled on the term “customer experience” as the area that I wanted to target. At that time I was invisible on Google for that term, and there seemed to me to be plenty of other people talking about it, relatively speaking, so I added a qualifier “customer experience strategy”, no one was really talking about that, and it included the term that I really was interested in. So I named the blog “customer experience strategy”, when ever I asked anyone to link to me I asked them to use customer experience strategy as the link text, and anyone that linked to me spontaneously, I just emailed them and asked them to change the link text to “customer experience strategy.” Additionally, write something controversial some time: this article got more link backs than anything: Marketing Absinthe as the Date Rape Drink?

Q: So, in regard to blogging, is your advice to make sure you’re using your chosen keywords in as many blog posts as possible? And if so, how come it seems to work better in some search engines than others? (We chose the keywords “business networking” for Biznik, and today we’re number 2 on MSN, but nowhere to be seen on Google yet).

Not really, no. The important thing is that other people use those chosen keywords when linking to you. The text contained in “incoming links” is far more important than the text on the web site.

Q: By my count, you maintain four regular blogs: ExperienceCurve.com, LocalZing.com, Customersonfire.com, Tcritic.com. And you are a regular contributor to blog.futurelab.net (which includes heavyweights like Guy Kawasaki), and blog.marketingprofs.com. I’d like to pass on a question I hear from my clients: Ohmygod, how do you find the time to run a business AND do all that blogging?

Ouch. When you put it in those terms it does look like a lot of work. What can I say - I’m single. Anyway, I am in the process of trying to pull some together, as four is way too many to really do well. And to be quite honest, my business blog has got the least amount of attention. My challenge is that I believe blogs are more useful when they are topical, or vertical, and therefore I find it difficult to put all of my interests on one blog. The two most difficult blogs for me are experiencecurve and customersonfire, because they require a modicum of critical thinking. Tcritic is like a blogging vacation for me; I can easily update that daily, and it takes up about 5 minutes of my day. As for contributing to other blogs, I admit I reuse content from my other blogs. FutureLab actually does a great job of just reading my blog and republishing what it wants to - zero effort on my part there.

Q: How’d you like to add another one to your list and contribute to the Biznik blog sometimes? I think Biznik members would find what you have to say incredibly valuable.

I would certainly be very happy to contribute to the Biznik blog and I really appreciate the offer.

Q: You’ve been a member of Biznik since mid March. What do you think of the group so far, and what could we be doing to improve and grow?

I wrote recently about how Biznik does a good job of rewarding behavior it wants to encourage, and therein lies the key to growth in my opinion. People get rewarded for referring people business internally, and for showing up at meetings. I think what you need to add is some kind of kudo for referring traffic or people to Biznik. Not an email form, but some way to measure people linking back to Biznik. For instance, I wrote an article about you guys and linked to the site. Is there some way to encourage that behavior? Give people unique URLs to link back to Biznik, like an affiliate program, but with community rewards as opposed to financial. People might be more motivated to use those sweeet little Biznik graphics on their blogs if they got a check mark on their profile. Back to my “attract & motivate” mantra. Check out my Monday morning post: Attract & Motivate.

Great idea. I could log every clickthrough to Biznik, and have a page that, in real time, shows the member with the highest amount of click-throughs. Love it! No wonder you get paid the big bucks.

Ha, I wish someone would pay me big bucks for my ideas, really, I am for hire :-) Anyway, needless to say if the strategy works I hope we can build a case study so I might get some bucks in the future.

Karl blogs at:

Local Zing - Customer Experience Strategy & Management

ExperienceCurve - Customer Experience Strategy & Management
Customersonfire.com - Micromarketing & Microbrands
Tcritic - Daily T-Shirt Blog new, cool, smart, funny

…and is a regular contributor to:

blog.futurelab.net - Marketing Strategy & Innovation
blog.marketingprofs.com - Daily Fix from the guys behind marketingprofs.com

Pierre Marchildon wants to change the way people think about beauty

Friday, May 19th, 2006

Pierre MarchildonGuess who is the 700th member to join Biznik? It’s Pierre Marchildon, who hails from Edmonton, Alberta. We now have a total of nine members in Canada, woo hoo! (But no events there — yet.) So, how is it that Pierre is already listed as an active member? Because he attended his first Biznik event at Liberty Bar on Wednesday. He happened to be in Seattle on a business trip, raising funds to open a handful of new beauty salons on the west coast, including a location in Seattle, and stopped by to meet the Bizniks. Let’s meet him, shall we?

Q: Where are you from originally, and what’s the Pierre story in a paragraph?

I was born in Valdor Quebec, the last of nine kids. Started hairdressing in 1977 and did that for 13 years in British Columbia then spent six years as a salon consultant and beauty supply distributor, after which I launched a sub franchise called BeautyClub with two business partners and continued to consult with beauty supply distributors as a sales force specialist to distributors in the US and Canada. I would teach a two-day course called “KRAZYideas Seminar” teaching sales people on Creative sales strategies to reach the BIG CLIENT… like a proposal on a 28″ x 18″ CAKE with the pun ” with us you can have your cake and eat it too” to get the final call returned from the pending client…After six years of consulting I got tired of telling others of my great ideas and decided to “just go do it.. and that’s what gave PERUGIA conception. I am passionate about the beauty industry and intend to cause a shift on how people look upon their own beauty.

Q: What sort of shift do you have in mind?

In the traditional salon, a mystical shroud is thrown over both the processes used in hair coloring and the products that the stylist uses, and the latter are not available to the general public to purchase. Up until now, it has been the practice of the industry to maintain this mystique – a practice that Perugia is now poised to shatter.

The shift in the industry will happen at different levels:

1. That people would look at beauty and personal grooming in a different way…where all things are possible no matter what your budget… a shift away from the drugstore/supermarket as the only affordable access to changing your look.

2. That hairstylist would open up and let clients in on the inside… to give clients the same tools and knowledge that the pros have…and that they (hairstylist) would give up the fear that … clients will never come back to the salon… since we have shown them how to do it at home… that they( stylist) would be free of this scarcity mentality that there is only so much to go around…. Today you can make your own lattee at home but we still line up at starbucks for a $4 lattee… when we can do it at home for 0.80 cents… we still go to movies and pay $25 for a movie, popcorn and a coke… when we could rent a DVD for $5 and make popcorn for $1-3….conclusion there is a market for both. And that’s the way it is as well with haircolor and all beauty products and service.

Q: Tell me about Perugia.ca. What do you do there?

We do salonspa services (high end) but we also have a large boutique like a Saphora but with a more varied product offering… and what bridges the two is the PERUGIA workshop where client come to learn in an evening session how to do services (theory and practical) like hair coloring, pedicures etc… and we then sell them the professional products never before available to the consumer market. What I do is I am in the proccess of presenting to angel investors and VC’s to raise 5 million to launch 3 more PERUGIA locations along the west coast… with a 100% ROI promise in 3rd year.

Q: I noticed Biznik member Susanna Tran also works at Perugia, and she lists a Seattle phone - do you have a Seattle location?

Not yet we are in the process of raising the rest of the money to get the Seattle location opened in Westlake Center Mall… our target opening date is end of September 06…

Q: What are the differences in your approach to growing your business between the US and Canada?

We market pretty much the same in both places.

Q: What’s interesting to you about being part of a business network
like Biznik?

Well what I liked about BIZNIK was the way you communicate as
its very fresh and fun and straight to the point.. and is not stuffy and
seems like you guys are gutsy to do the out of the box type of stuff… in
ONE word INNOVATION.

Pierre’s website is www.perugia.ca

Mark Lacas aims for a home run with his new venture, Max Home

Wednesday, May 17th, 2006

MaxHomeRumor has it that Seattle entrepreneur/dj/alpha geek Mark Lacas has said goodbye to the company he co-founded, Singlestep Technology, and has been working on a new project. Also, his new baby is old enough to walk and talk, so will we be seeing more of him on the decks at local clubs again? Let’s find out…

Q: What happened with SingleStep?

Singlestep, a company that I founded as Lone Wolf 18 years ago, has been going in a direction that, though a big market, was not something I was very excited about.
Having started in the music business, and developed and delivered technologies that toured with the likes of U2, INXS, Grateful Dead, Emerson Lake and Palmer, Jimmy Buffet, Simple Minds and Brooks and Dunn, I was finding myself bored and uninterested in continuing to work in the very staid Fortune 500 Enterprise IT market.

In our earlier days when my company was called Lone Wolf, we built and installed systems into stadiums and recording studios around the world, where sound and lighting were completely controlled by my technology. GM place in Vancouver and The Rose Garden in Portland are still using them, and they were installed in 1993. Other systems include the Houston Astrodome, The Grand Ole Opry and the Mormon Tabernacle.

So after six months of working my day job as an R&D guy for a corporate entity of my own making, and spending my nights hunkered down in my lab cooking up my new vision, I decided to make a break with the corporate world and become entrepreneurial again. I’ve missed it so.

My new company harks back to the “whole venue, intelligent networked systems” we used to do for tours, stadiums and recording studios, but is directed toward the intelligent home, condo and office building. Going back to my old roots, but directing it toward the place in which we live. It feels so much more right to be improving people’s home experience.

Q: What’s the name of your new venture, and how did it develop?>

My current endeavor is called “Max Home” and the tag line is “Security, Energy Management, Automation and Lifestyle.

I had a baby last year with my lovely wife Casey Ann, and bought a home in Magnolia. These two events made me start thinking about my home with an eye toward “how can I make this better,” as I always do when presented with a blank slate.

The first thing I did was install an alarm system that would monitor not only the security of my family, but would allow us to know if anything went wrong in the house, like gas or water leaks. That didn’t cost much or take very long to do, and it brought a new level of relaxing in the notion that “our backs were covered”.

Being the kind of guy I am, I hooked it up to my server and started monitoring all the household events into a database, and made a nice human interface for the family.

Before long I integrated my new system with the lighting so we could use room occupancy to automatically turn lights on and off with our movements. This saved a lot of stressful conversations about turning lights off when not in use.

Then I added the ability to monitor electricity usage on a circuit by circuit basis. That was an eye opener! We discovered that our fridge was out of whack and needed replacing (never would have known otherwise). All in all the beautiful graphical feedback that the system provides has helped us to understand our energy usage and to adapt in ways (without any discomfort) to lower our total overall energy profile as a family.

About this time energy bills started climbing rapidly and it became clear to me that the trend would only continue as Earth’s population grew and resources dwindled. This hit me like a ton of bricks. . .we were already saving quite a bit on energy costs through the use of my system, and I surmised, “why not take it to the next level” and really integrate, monitor and control the home and office the way I used to do for huge venues and concerts. Over the next six months I developed a computing appliance that is small, low cost and very powerful for whole home integration, energy management and lifestyle automation.

The concept and system has become what I call “Max Home,” and has saved our family greatly in energy costs as well as made our home easier to use, safer and much more enjoyable.

Casey and I can keep an eye on our baby, home, and energy usage and interact with our living space in ways that have become second nature to us now. We use our cell phones and our computers to detect changes that need our attention, and as human interfaces for instigating changes to suit our needs. The system does the rest to take care of doing what is needed, and already has a proven a solid “Return on Investment” from the initial costs. It will pay for itself much sooner than I expected, and that will only be more true as energy prices rise.

Anecdotally, one of my favorite features is what I call “On The Go Unified Caller ID.” When I’m out and about, any calls to my home or office show up in a list on my cellphones browser. I simply click on one of those links to call back from my cell phone, any call that came in to my land lines. Priceless, no more having to listen to a bunch of voice mails to know who called and what is happening.

Q: Tell me more about what Max Home does - and who are your ideal customers?

The system is becoming very mature and is garnering quite a bit of interest in the intelligent building community, condos, multi-home residential additions and smart homes. The price makes it accessible to the everyday homeowner but the system scales well to large installations. Were talking with one group about installing in 400 homes in a new residential addition in Florida.

There has also been a lot of interest in using the “Max Home Appliance” as a monitoring and data logging tool for realtors, tradesmen, and home buyers and sellers, to generate reports showing the efficacy of a home and it’s construction. It can be set up as a portable system that is installed for an assessment period to collect data and make reports. This helps to justify resale value and certifying the quality of construction, or on the opposite side, pointing out what needs to be improved to get more value.

In the beginning my ideal customers are existing homeowners that want to upgrade their homes, and people who are doing new construction. My current installs range from simple homes like mine to very high end homes that have a lot of systems to integrate and manage.

In the longer term my customers will be value added resellers, architects, builders and security companies who will use the Max Home system to take their businesses into new areas, and onto the Internet. In a lot of ways the initial system install is like the razor and many new services can be sold onto the system as razor blades. This will pull the system into the larger corporate sphere of managed services from the big providers and installers.

More info can be found on my new website: maxhome.org.

Q: How’s the dj’ing going? Any gigs we should know about?

In spite of starting a new business and taking care of the baby I have a spate of new gigs coming up that should be a lot of fun. With over 500 records that have never been played, I’m armed and dangerous.

The first upcoming event is Wed, May 24th at the See Sound Lounge. A plush, swanky lounge at 110 Blanchard (between First and Second) in Belltown, that draws the best DJs from around the country. I’m dedicating this event to be a replacement for past burner nights around town. With a good turnout at the trial show, it would become a monthly event (probably the last Wednesday of the month) for the community and friends to come and hang, have drinks and get their groove on. Casey Ann, Marco and I are providing the entertainment for the first show, and I have plans for other local and touring talent to grace the decks ongoing. See Sound is setup so you can chat easily and has very comfortable furniture, as well as a nice area for dancing. Beautiful tropical fish tanks and projectors provide a vibrant aesthetic touch. The full scoop can be found on the DjML website: djml.com

Sam Trout: designer of graphics, illustrations and life

Saturday, May 13th, 2006

Sam Trout, Seattle illustrator and graphic designerSam Trout. God, I love that name. Just hearing it makes me think of The Rattlesnake, a creek in Montana where I used to go hiking when I was a college student. Every indie business person should be lucky enough to have a name as evocative as that.

Sam’s not a character from a Norman Maclean novel, though - he’s an illustrator and designer here in urban Seattle, whose work has appeared for years in The Stranger and Seattle Weekly. But I know him as the guy who makes those really cool t-shirts. I met Sam a couple of weeks ago, at Bazr, a new shop in Seattle’s Capitol Hill neighborhood, under a clotheslines stretched tight with the weight of his creations.

Q: How would you describe what you do for a living today?

I’m currently going from temp job to temp job doing some design work in different places. When I’m not at one of those jobs I’m working on my clothing line. I just came out with seven new shirts and my website www.samtrout.com is undergoing a major facelift. I haven’t had a chance to get the new shirts into stores or even online but they’ve been selling really well at the events I’ve had them at. I’m also organizing a book that DIY clothing labels can use to help market their wares. It’s a huge list of stores across the nation open to carrying up and coming designers.

Q: How’d you get started with design - and what are some career highlights that led you to what you’re doing today?

The first time I got my name mentioned in The Stranger was a pretty exciting moment. That year I got a lot of press and it felt a little overwhelming because suddenly a lot of people knew my work and my face and I couldn’t remember anyone’s name because I would only talk to them for a few minutes and then not see them for months. That still happens but I’m getting a little better at remembering people’s names and faces.

Q: What is it about the design work you do that’s most uniquely you?

My line quality and often my color choices. People can always recognize my drawings by the line quality. I also have a tendency to overpopulate my designs with eye candy. I want the viewer to be able to look at things a few times and enjoy the details. Sometimes it works but sometimes it’s a little much.

Q: Tell me about I Heart Rummage, and your interest and involvement with that.

I Heart Rummage was started in 2001 by a woman named Gia Bahm. After a year of organizing it she moved to New York. That’s when Matthew Parker and I took over. I knew that it had a lot of potential and could be something really cool where like-minded crafters could come together to sell their work. Our first year was really exciting and we put a lot of effort into organizing and expanding. After about two years we started to lose energy and desire to run the event but still wanted it to keep going because we really believe in the event and scene. It took about a year to find the right people to manage it. The three ladies that run it now had put together an event they called Urban Craft Uprising and it was really successful. We saw that they had the same energy for the scene that we had three years ago and asked them to take over and now the event is doing even better. We’re so glad to have the event doing well. I still vend there every month selling T-shirts but it’s nice to not have to organize it anymore.

Q: And for people who haven’t been to I Heart Rummage, can you explain what it is?

I Heart Rummage is a monthly event that occurs on the first Sunday of every month (minus july, august, september and January) at the Crocodile Cafe. It brings together around 50 local artists and designers from as far as Vancouver and Portland to sell their work. We have DJ’s spin music, brunch is available and so are drinks. It’s an all-ages event and it’s really inspiring to so many people. Most people that come want to go home and make something.

Q: How can Biznik help you grow your business?

Well, it’s already brought a few people to my last event, thanks to the blog and I’m looking forward to attending some of the seminars. I was just wondering if there’s a feature that helps put people in contact with one another easily. Here’s what I’m thinking: let’s say I want to find out about stores that would sell my t-shirts that are registered on Biznik. It would be great to have a place where I could collect and edit my own personal cache of store profiles on Biznik and then became alerted to new stores when they were added to the site, then I could contact them easily or add them to my cache. Kind of like the friends feature on myspace.com but instead it would be a resource list specifically tailored to my interest. Each person could have multiple resource lists too. Suppose I also wanted to have my own group of graphic designers that I wanted to stay in contact easily with, I could have a graphic designer list on my profile.

Q: Yes, those are great ideas, in particular the last one - the ability to have a group that you create and manage, possibly even a private group that you could have with just your people in it. We’ve got two things in mind that we’re gettting close to starting work on - something we’re calling BizPods. How much do you use social networking apps such as MySpace or Tribe currently to promote what you’re doing? Any other web tools you find useful to indy business types like yourself?

I usually do a little posting on MySpace and I use Yahoo for my mailing list. mroutbox.com was a really great mailing list server but they go too big and had to shut down, they just couldn’t maintain it anymore, but I really liked the way it functioned. I could probably stand to do a little more research on finding some more ways to promote via the web but I haven’t done it yet.

Sam’s website is www.samtrout.com

Dustin Luther: blogging benefits real estate agents who “stick their neck out”

Wednesday, May 10th, 2006

Dustin Luther, Rain City GuideIf you search for “seattle real estate” on Google, among the top 10 results will be almost certainly be Rain City Guide, a blog started just over a year ago by Dustin Luther to help promote his wife Anna’s real estate business. In that time, the blog has grown to include a dozen frequent contributors, and is a great example of how blogging can help promote a business in a dramatic way. I met Dustin at Seattle MindCamp a couple of weeks ago, and I found him refreshingly willing to talk freely about how he does what he does so well. So listen up, bloggers.

How’d you get started with blogging? 

On a personal level, I began with an online travel journal in the late ’90s where I would describe my various travels in text and photos. however, that was back when I would code the HTML pages by hand and was a real pain… I kept up with a blog of one kind or another since then, so when my wife and I were talking about ways to market her real estate business, a real estate blog seemed like a natural fit.  

Tell me more about Rain City Guide. What was the original goal of the blog, how did it evolve, and where’s it at today?

Blogging began as a way for me to market my wife’s business… but when I look back at our first few months of posts, I cringe because we made all the classic business blogging errors. Most notable, we simply were not very interesting. 

Luckily, however, I’m a pretty astute observer of our traffic logs and I quickly realized that what people were interested in was an honest dialog on real estate and not the same old real estate brochure that exists on almost every real estate website in the country.

I like to think that because we were doing something different and I was an “outsider” we were able to attract a very interesting group of contributors to help me out with the day-to-day blogging. Real estate blogging is hard stuff, so I’m extremely fortunate to have a great group of people working with me to keep things interesting.

Can you describe in a bit more detail what you see as other classic mistakes that new bloggers make? 

A while back I wrote a blog post where I describe the 8 common mistakes made by real estate bloggers.
 
Looking back over the list (the list includes things like “posting listings”, “creating multiple blogs” and “too much self promotion”), I’d add “not linking” and “bubble talk”.  Linking is the currency of the web and has the wonderful ability to build up trust among readers, other bloggers, and the search engines. Bubble Talk is a no-win topic for real estate professionals. If you think there is no bubble, no one is going to believe you and the internet trolls come alive. If you think there is a bubble, you’re not helping your business…

If I type in “seattle real estate” to google, RCG comes up number 6 today. Did you have to pay some SEO company the big bucks for that? 

We’ve never paid any money for SEO.   The SEO work that we have done has all been organic in that I focus on writing quality content and including lots and lots of links.  Linking is such a foreign concept to most real estate professionals, that I’m able to quickly build up some good will by simply linking, and I’ve received a substantial number of quality inbound links to Rain City Guide content as a result.   

Can you explain what you mean by linking? How does that generate good will?

By linking, I’m thinking of the many articles I’ve written where I try to build off of an idea that other agents have started. When I write my article, I try to liberally link to all the people that have inspired my thoughts.  

In terms of generating good will, just about every real estate blogger I’ve met has a healthy ego and when you link to them, it is a way of saying “I find your thoughts valuable”. Bloggers eat that stuff up (I know I do!), and so it is really not hard to build up some good will through a few simple links.

The consequence of my liberal linking is that other real estate sites have been generous in linking back to Rain City Guide as evidenced by the fact that we are listed as #5 on Technorati as the most linked to “real estate” blogs. For me, linking is the “secret sauce” that has made Rain City Guide interesting and I like to explain the power to real estate professionals as linkation, linkation, linkation…

You said in a recent blog post that  most real estate professionals are far behind the curve in effectively using online networking tools. For an industry that’s all about relationships, why do you think that is?

I have a theory that networking is about differentiation. People use social networking tools to let the world know how their services are different than everyone else’s. In real estate, agents have had a HUGE disincentive to differentiate in that their real power is in when they cooperate to ensure that the “data” is maintained by them.  In the past, the agents that really differentiated their services were outcast by the agent community, so there is a gap in knowledge among agents about how to really use networking tools. 

I’m not sure I understand what you’re saying. Is there still huge disincentives for real estate agents to differentiate? If so, what? Or is that a left-over from another time? 

In the past there has been a huge disincentive for real estate agents to do any radical differentiation.  There is a huge backlash against any agents who stick their neck out to give unfiltered (read: informative) information to the buying and selling public.

For example, just a few years ago you would have been hard-pressed to find an agent who would write about how to negotiate a lower commission. Now, that information is easy to find on the internet and it is being written by a small subset of real estate agents who have realized that they can benefit by really differentiating their services (and their business model) from other agents.  Blogging changes this equation because if flips the situation by giving a real benefit to the agents who do stick their neck out in a very public way. 

What are you looking for in a networking group like Biznik? 

Because I’m not a real estate agent, I’m looking for a way to meet up with interesting people. My new position at Move allows me to get paid for trolling the internet in search of good ideas, and I know from experience that the people involved with Biznik are likely to have an interesting story.

What’s next for you?

As I mentioned, I recently started a new position with Move, the company that runs Realtor.com (among a few other sites). They’ve given me the dream title of Director of Consumer Innovations which allows me to search out creative ways that internet technologies can serve real estate consumers. I’m on the hunt for network tools that both empower real estate professionals and better serve real estate consumers.

Dustin’s blog is Rain City Guide.